Skilled multitasker with superior work ethic, good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Customer Relations Specialist
Compass Health Network
09.2023 - 03.2024
Improved patient satisfaction by addressing concerns promptly and providing effective solutions.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Processed medical insurance claims and payments.
Completed patient referrals to other medical specialists.
City Letter Carrier Technician
United States Postal Service
02.2020 - 01.2023
Efficiently sorted and prepared mail and packages, ensuring accurate delivery and adherence to postal regulations
Managed delivery routes, optimizing time and distance to guarantee prompt and reliable service
Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
Sales Associate
Hibbett Sports
05.2019 - 12.2019
Effectively communicate product information, promotions, and store policies to customers, promoting a positive and customer-centric environment
Provided exceptional customer service by assisting customers in finding and purchasing products that met their needs and preferences
Operated the point-of-sale system accurately to process transactions, handle payments, and manage inventory.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.