Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Ingersoll

Summary

Skilled multitasker with superior work ethic, good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.

Overview

5
5
years of professional experience

Work History

Customer Relations Specialist

Compass Health Network
09.2023 - 03.2024
  • Improved patient satisfaction by addressing concerns promptly and providing effective solutions.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Processed medical insurance claims and payments.
  • Completed patient referrals to other medical specialists.

City Letter Carrier Technician

United States Postal Service
02.2020 - 01.2023
  • Efficiently sorted and prepared mail and packages, ensuring accurate delivery and adherence to postal regulations
  • Managed delivery routes, optimizing time and distance to guarantee prompt and reliable service
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.

Sales Associate

Hibbett Sports
05.2019 - 12.2019
  • Effectively communicate product information, promotions, and store policies to customers, promoting a positive and customer-centric environment
  • Provided exceptional customer service by assisting customers in finding and purchasing products that met their needs and preferences
  • Operated the point-of-sale system accurately to process transactions, handle payments, and manage inventory.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Healthcare Management

Columbia College
Columbia
06.2025

Associate of Arts - General Studies

Moberly Area Community College
Moberly, MO
06.2019

Skills

  • Delivery Scheduling
  • Paperwork Processing
  • Medical terminology knowledge
  • Customer Relations
  • Teamwork and Collaboration
  • Computer Skills
  • Weather Preparedness
  • Geographical awareness
  • Problem-solving skills
  • Memory Recall
  • Safe Driving
  • Time Management

Timeline

Customer Relations Specialist

Compass Health Network
09.2023 - 03.2024

City Letter Carrier Technician

United States Postal Service
02.2020 - 01.2023

Sales Associate

Hibbett Sports
05.2019 - 12.2019

Bachelor of Science - Healthcare Management

Columbia College

Associate of Arts - General Studies

Moberly Area Community College
Haley Ingersoll