Johnnetta Hoskin
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Customer Relations Specialist
Compass Health Network
Wentzville, MO
10.2025 - Current
- Facilitated effective communication between clients and healthcare providers to enhance service delivery.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention of services.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Implemented feedback mechanisms to continuously improve client services and address concerns promptly.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
Retail Sales Associate
Lowe's Home Improvement
Wentzville, MO
12.2022 - 02.2025
- I help customers where needed. I ring out on a cash register. I love to go above, & beyond to help customers. I love to learn new things, for better experience. I'm a kind, caring person that loves meeting new people.
- Developed strong relationships with customers, fostering loyalty through personalized service.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed efficient cash register operations.
- Analyzed sales data to identify trends, contributing to targeted promotions and marketing efforts.
Customer Service Representative/Call Center
Sagility Health LLC
Colorado
08.2019 - 11.2023
- My job is to take calls to ensure that doctors, pharmacy technicians, and other clients receive the information they need. I helped assisted with Prior Authorizations, Prescriptions, Reject Codes, etc. Making sure that patients get the medications they need, so that they can live well. (Work from home)
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call queues, maintaining composure under pressure and ensuring timely responses.
- Analyzed customer feedback trends to identify areas for improvement in service delivery and support materials.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bakery Associate
Walmart store 5313
Lake Saint Louis, MO
02.2007 - 10.2022
- My job duties were to make sure that the sales floor was stocked with bakery goods. Helped customers when needed. Sometimes I would help out in other areas of the store as well.
- Monitored inventory levels and coordinated stock replenishment for bakery items.
- Ensured compliance with food safety regulations during daily operations.
- Assisted customers with product selection and provided exceptional service.
- Maintained cleanliness and organization of the bakery area to meet health standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Patient Service Representative
VA Medical Center
St Louis, MO
09.2000 - 03.2010
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and support.
- Processed insurance claims and verified eligibility, maintaining accuracy in documentation.
- Collaborated with healthcare providers to facilitate patient referrals and follow-up care.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Microsoft excel/11 to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Education
Medical Billing & Coding - Some College
Everest College
St Louis, MO05-2006
High School Diploma -
University City High School
University City, MO05-2000
Associate of General Studies - Education
St. Louis Community College
St Louis, MO04-2004
Skills
- Data entry
- Microsoft Excel
- Merchandising
- Cashiering
- POS
- Call center experience (3 years)
- Customer Service
- Communication Skills
- Cash Handling
- Retail Sales
- Sales
- Multi-line phone talent
- Delivery scheduling
- Paperwork processing
- Customer relations
Additional Information
I'm a very hard worker, that is always ready to learn. I love working, & meeting new people as well. my main priority is to ALWAYS make sure that I can make my customers/clients happy & satisfied. I've been in customer service for over 20+ years, & I've worked in the healthcare field for at least about 7 years total. I'm good with computers, & I'm also really great when it comes to answering inbound calls & taking outbound calls. I'm a go-getter, & is always willing to help wherever is needed, & don't mind going above, & beyond. I'm very easy to get along with, & don't mind working under pressure. With my skills, I'm hoping to become a great asset to the company.
Timeline
Customer Relations Specialist
Compass Health Network
10.2025 - Current
Retail Sales Associate
Lowe's Home Improvement
12.2022 - 02.2025
Customer Service Representative/Call Center
Sagility Health LLC
08.2019 - 11.2023
Bakery Associate
Walmart store 5313
02.2007 - 10.2022
Patient Service Representative
VA Medical Center
09.2000 - 03.2010
High School Diploma -
University City High School
Associate of General Studies - Education
St. Louis Community College
Medical Billing & Coding - Some College
Everest College