AKIRA YOUNG
Customer Relations Specialist
Towson,MD
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Relations Specialist
Baltimore Gas & Electric
Baltimore, MD
11.2022 - Current
- Assists customers to start/stop service
- Helps customer with all collections inquiries such as turn off notices, energy assistance, and payment arrangements.
- Complies with company policies and procedures by encouraging positive and effective work environment among employees.
Customer Care Center Contractor
ACS Solutions
Baltimore, MD
02.2022 - 11.2022
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Assisted customers with collections inquiries.
- Established performance and service goals and held associates accountable for individual performance.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Banking Specialist
TD Bank
Mount Laurel, NJ
05.2020 - 09.2021
- Exceeded customer service satisfaction ratings by 10% by providing prompt answers to specific questions.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Input statement information, reconciled accounts and resolved discrepancies.
- Reviewed documents such as purchase orders, sales tickets and charge slips to compute fees or charges due.
- Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
- Mastered five different types of software during a four week training period to assist customers.
Resident Assistant
American Campus Communities
Baltimore, Maryland
05.2018 - 08.2019
- Answer the phone for managers
- Host events for residents
- Give tours of the property
- Man the desk and answer questions for residents
- Check in and hand out packages for residents
- Resolved conflicts and negotiated agreements between residents in order to reach win-win solutions to disagreements and clarify misunderstandings
Education
Bachelor of Science - Industrial Engineering
Morgan State University
Baltimore, MD 08.2016 -
High School Diploma -
Burlington City High School
Burlington City Skills
Administrative Supportundefined
Affiliations
National Society of Black Engineers, Miss NSBE Sep 2016 - Current
Miss NSBE is the face of the National Society of Black Engineers. She is in charge of volunteer projects, membership outreach, and hosting events. Society of Women Engineers, Member Sep 2016 - Current
A society for women majoring in engineering. Conferences are held annually in Detroit.
Student Government Association, Treasurer Sep 2017 - May 2017 Manage the funds of the sophomore class Student Government Association National Society of Leadership and Success, Member April 2017 - Current Society where membership is chosen based on leadership capabilities. Leadership seminars are held once a month.
Alpha Kappa Alpha Sorority, Inc Nov 2018-Current
Initiated into the sorority in November 2018.
Accomplishments
- National Society of Black Engineers, Miss NSBE Sep 2016 - Current
- Morgan State University Food and Clothes drive for Puerto Rico
- Cleaning of the engineering building Participation in car washes.
- Student Government Association, Treasurer Sep 2017 - Current Morgan State University Food drive for the homeless
- Feminine hygiene drive Cards for hospitals Food drive for Puerto Rico.
- TD Bank Employee of the month x2
- Recommended for Future Leaders in TD Bank by Team Manager
Certification
PROFICIENT IN MATLAB AND C++
Additional Information
- Morgan State School of Engineering Scholarship Award
- National Society of Leadership and Success
Timeline
Customer Relations Specialist
Baltimore Gas & Electric
11.2022 - Current
Customer Care Center Contractor
ACS Solutions
02.2022 - 11.2022
Banking Specialist
TD Bank
05.2020 - 09.2021
Resident Assistant
American Campus Communities
05.2018 - 08.2019
Bachelor of Science - Industrial Engineering
Morgan State University
08.2016 -
High School Diploma -
Burlington City High School
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