Elissa Accardi
Gerald,MO
Summary
Adept at multi-line phone management and customer relations, I significantly enhanced client satisfaction at Compass Health Network. My expertise in administrative support and verbal communication, coupled with a proven track record in complaint resolution and schedule management, positions me as a valuable asset to any team seeking results and efficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Customer Relations Specialist
Compass Health Network
05.2023 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled appointments for clients
- Assisted with Client assessment appointment by inserting paperwork and gathering signatures
- entering insurance information
City Clerk
City of Gerald
01.2023 - 05.2023
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Performed routine data entry or document management.
- Answering incoming calls and making outgoing calls
- created monthly bills
Childcare Provider
Boeuff Presbyterian Childcare
07.2019 - 10.2022
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
No Degree - Associates of Applied Science
EAST CENTRAL COLLEGE
Union, MO04.2025
High School Diploma -
ACE HOMESCHOOL
ROSEBUD,MO05.2019
Skills
- Complaint resolution
- Multi-line phone talent
- Medical terminology knowledge
- Paperwork Processing
- Training programs
- Schedule Management
- Customer Relations
- Account Updates
- Administrative Support
- Verbal and written communication
- Basic accounting
- Customer and client relations
Timeline
Customer Relations Specialist
Compass Health Network
05.2023 - Current
City Clerk
City of Gerald
01.2023 - 05.2023
Childcare Provider
Boeuff Presbyterian Childcare
07.2019 - 10.2022
No Degree - Associates of Applied Science
EAST CENTRAL COLLEGE
High School Diploma -
ACE HOMESCHOOL
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