Terri Apodaca
Lakewood
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
CHI Franciscan Hospice
University Place, WA
05.2025 - Current
- Coordinated patient referrals to ensure timely access to specialist services.
- Managed scheduling and communication between patients and healthcare providers.
- Streamlined referral processes to enhance operational efficiency and reduce wait times.
- Monitored referral metrics to identify trends and implement process improvements.
- Assisted in implementing electronic health record systems for better data management and tracking.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
HR RECRUITER
ALWAYS BEST CARE
Puyallup, Washington
05.2025 - Current
- Managed the pre-employment background check process for new hires.
- Conducted initial phone screens, interviews, and reference checks for potential employees.
- Complete Orientation and onboarding documents with new hire. (I9, W4, TB, Hep B and Direct deposit)
- Analyzed current staffing needs and forecast future staffing needs based on organizational objectives.
- Participated in job fairs, campus visits, open houses, to increase visibility of company's employment opportunities.
- Ensured compliance with all applicable federal and state laws regarding equal employment opportunity.
- Collaborated with hiring managers to understand job requirements and create job descriptions.
- Built relationships with universities and professional organizations to promote employer brand awareness.
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms.
HR GENERALIST
FAMILY FIRST
Tacoma, Washington
03.2022 - 11.2024
- Assisted with recruitment efforts by screening resumes, conducting interviews, and preparing offer letters.
- Created job descriptions for open positions in collaboration with hiring managers.
- Developed and maintained personnel records, including onboarding and offboarding documentation, payroll information, and performance reviews.
- Conducted employee orientations to introduce new hires to company policies, benefits, and culture.
- Performed pre-employment background checks and drug screens for job candidates.
- Collaborated with senior management to create strategies that would improve employee engagement levels.
- Ensured compliance with federal and state employment laws by regularly reviewing policies.
- Completed exit interviews to capture employee feedback and identify areas for improvement.
- Developed and built pipeline for open positions through sourcing and recruiting both passive and active candidates.
- Used Applicant Tracking Systems (ATS) to manage the recruitment and selection process.
- Handled EEOC claims, worker's compensation and unemployment claims, and hearings.
- Maintained and updated employee records to support accuracy and compliance.
- Hired employees and process hiring-related paperwork.
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Scheduled and conducted new employee orientations.
- Ensured that necessary employment termination paperwork was completed.
LEAD STAFFING COORDINATOR
FAMILY RESOURCE HOMECARE
Tacoma, Washington
12.2021 - 05.2022
- Created Caregiver's schedule and completed weekly check in calls.
- Communicated with clients on schedule changes.
- Completed annual evaluations for all Caregivers.
- Completed weekly payroll.
- Assisted in developing training programs for new hires so they can acclimate quickly into their role.
- Collaborated with HR team members on workforce planning initiatives to meet organizational goals for growth and development.
- Organized orientation sessions for newly hired staff members introducing them to key personnel and protocols.
- Analyzed current staffing needs and developed strategies to address shortfalls or surpluses in personnel resources.
- Interacted with employees to cover daily staffing requirements.
- Earned staff confidence by protecting and maintaining confidentiality of personnel data.
- Scheduled and conducted new employee orientations.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
STAFFING COORDINATOR
AVEANNA HEALTHCARE
Lakewood, Washington
12.2020 - 12.2021
- Developed relationships with hiring managers to ensure staffing needs were met in a timely manner.
- Interacted with employees to cover daily staffing requirements.
- Conducted phone screenings of candidates to assess qualifications, skills, experience, and other criteria.
- Reviewed resumes, applications for relevant work experience, and education requirements for each position.
- Managed recruitment and onboarding processes for new hires, ensuring compliance with company policies and procedures.
- Assisted with full-cycle recruiting efforts including sourcing qualified candidates through various channels such as job boards and social media outlets.
- Managed and resolved employee and client complaints and issues, ensuring timely and satisfactory resolution.
- Assisted in the development and implementation of staffing plans and strategies, ensuring alignment with client goals and objectives.
- Conducted reference or background checks on job applicants.
- Managed Client's schedule and communicated on current needs or changes.
- Filled call out shifts.
- Completed weekly check in calls with all Nurses and clients.
STAFFING SPECIALIST
LABORWORKS
Auburn, Washington
08.2020 - 12.2020
- Monitored industry best practices for recruiting strategies and tactics.
- Participated in team meetings regarding upcoming projects or initiatives affecting staffing needs.
- Created job postings, screened resumes, conducted phone interviews, and managed candidate pipelines.
- Conducted in-depth reference checks to verify previous work experience and qualifications of potential hires.
- Coordinated onboarding activities such as providing orientation materials and setting up new hire accounts.
- Assisted in the development of job descriptions that accurately reflect position requirements.
- Managed applicant tracking system to track hiring status and employee turnover.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Completed Daily Payroll audit and same day payouts.
CAREGIVER
IN HOME CARE
Fresno, California
03.2019 - 06.2020
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
- Provided proper care and observation of patient's skin to prevent breakdown.
- Served clients regular balanced meals for breakfast, lunch and dinner.
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
BUSINESS OFFICE COORDINATOR
ASERA CARE HOSPICE
Fresno, CA
01.2017 - 03.2019
- Ensured compliance with applicable state and federal regulations related to employee benefits administration.
- Developed and implemented filing systems to improve data organization and retrieval.
- Maintained confidential personnel files according to legal requirements and company policy guidelines.
- Managed customer inquiries in a timely manner while maintaining excellent customer service standards.
- Created and maintained spreadsheets to track office supplies, equipment maintenance, and other expenses.
- Performed general accounting duties such as accounts payable and receivable, bank deposits, invoicing, payroll processing, budgeting and forecasting.
- Ordered office supplies within budgetary guidelines to maintain inventory control.
- Assisted new associates with completing new hire, orientation and benefits paperwork.
- Analyzed weekly payroll reports to address associated payroll concerns.
- Managed incoming and outgoing calls to record accurate messages for staff.
- Assisted with intake and new client referrals.
- Scanned referral, contact client regarding admission, build referral in system, verify insurance coverage, order DME.
- Communicate with Admission Nurse on schedule and client's needs.
- Scan in admission notes.
- Check in with client after admission to ensure great customer satisfaction.
- Developed and maintained accurate patient records using electronic health record (EHR) systems.
Education
Associate in Arts (A.A.) - Business
FRESNO CITY COLLEGE
Fresno06-2005
Completed Coursework Towards High School Diploma - undefined
MCLANE HIGH SCHOOL
Fresno06-1998
Skills
- Employee relations
- Onboarding expertise
- Team collaboration
- Administrative support
- Compliance regulations
- Work authorizations
- Background checking
- Training and onboarding
- Client development
- Applicant tracking systems
- Administrative skills
- Client relationship management
- New hire paperwork processing
- ADP workforce now
- Recruiting and sourcing
- Safety training
- New hire orientations
- Medical terminology
- Organizational growth
- Referral tracking
- Patient scheduling
- Medical terminology knowledge
- Healthcare systems
- Patient education
Timeline
Customer Relations Specialist
CHI Franciscan Hospice
05.2025 - Current
HR RECRUITER
ALWAYS BEST CARE
05.2025 - Current
HR GENERALIST
FAMILY FIRST
03.2022 - 11.2024
LEAD STAFFING COORDINATOR
FAMILY RESOURCE HOMECARE
12.2021 - 05.2022
STAFFING COORDINATOR
AVEANNA HEALTHCARE
12.2020 - 12.2021
STAFFING SPECIALIST
LABORWORKS
08.2020 - 12.2020
CAREGIVER
IN HOME CARE
03.2019 - 06.2020
BUSINESS OFFICE COORDINATOR
ASERA CARE HOSPICE
01.2017 - 03.2019
Completed Coursework Towards High School Diploma - undefined
MCLANE HIGH SCHOOL
Associate in Arts (A.A.) - Business
FRESNO CITY COLLEGE