Summary
Overview
Work History
Education
Skills
Timeline
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TONYA HIPNAR

Blair,NE

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

40
40
years of professional experience

Work History

Customer Relations Specialist

Woodhouse Ford
02.2025 - Current
  • Full Time
  • Answer Phones and direct customers to the correct department.
  • Handle customer complaint calls and resolve them until the customer is satisfied with the outcome.
  • Created and keep the Customer Relations Specialist handbook updated.
  • Help with new car inventory.

Reporting Analyst

Horsepower Brands
11.2022 - 04.2024
  • Managed up to 50 employees.
  • Ran and analyzed reports daily.
  • Worked alongside team leaders and employees to correct errors.
  • Reported statistics to management and directed staff to appropriate areas according to report statistics per shift.

Patient Coordinator

American Cancer Society
07.2021 - 11.2022
  • Helped cancer patients plan for their stay at Hope Lodge.
  • Work with physicians on hospital stays and treatments for cancer patients.
  • Plan and coordinate fundraising events for the Lodge.
  • Reach out to all contacts to ask for needed items for the Lodge.

Owner – Scrapbook Store

A Paige 2 Remember
09.2007 - 07.2021
  • Developed strategic business plans to enhance operational efficiency and profitability.
  • Trained and mentored 30 staff members, fostering a culture of continuous improvement and teamwork.
  • Ordered merchandise for store inventory and entered into the POS system.
  • Set up all stores displays.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Plan and organize scrapbook events for special occasions.


Vice President of Administration

Financial Brokerage Inc.
09.1997 - 09.2007
  • Managed over 150 people for a new processing center.
  • Worked directly with IT to create all the systems.
  • Hired, trained and managed all the department trainers.
  • Organized and presented training seminars for our agents.

Director of Operations Life New Business

Jackson National Life Insurance Company
09.1987 - 09.1997
  • Lead teams of employees in all new business processes.
  • Trained, managed and motivated employees.

Life Underwriting Support

Mutual of Omaha
08.1985 - 09.1997
  • Matched all new requirements for the underwriter review.
  • Ordered all medical and inspection reports.
  • Completed files for policy issues.

Education

High School Diploma -

Blair High School
Blair, NE

Skills

  • Complaint resolution
  • Human Resources
  • Staff management 20 years
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Store merchandising
  • Team development
  • POS systems
  • Customer service
  • Employee scheduling
  • Store displays

Timeline

Customer Relations Specialist

Woodhouse Ford
02.2025 - Current

Reporting Analyst

Horsepower Brands
11.2022 - 04.2024

Patient Coordinator

American Cancer Society
07.2021 - 11.2022

Owner – Scrapbook Store

A Paige 2 Remember
09.2007 - 07.2021

Vice President of Administration

Financial Brokerage Inc.
09.1997 - 09.2007

Director of Operations Life New Business

Jackson National Life Insurance Company
09.1987 - 09.1997

Life Underwriting Support

Mutual of Omaha
08.1985 - 09.1997

High School Diploma -

Blair High School

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TONYA HIPNAR