Racquel Quinn
Wausau
Summary
Personable, friendly and solution-oriented professional with meny years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Talented professional with experience handling needs of several customers per day in busy environments. Knowledgeable about company offerings and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Overview
30
30
years of professional experience
1992
1992
years of post-secondary education
Work History
Customer Relations Specialist
Kocourek Automotive Group
Wausau
09.2025 - Current
- Operated multi-line switchboard to manage incoming calls efficiently.
- Directed calls to appropriate departments while maintaining professionalism.
- Paged employees over PA system to ensure prompt connection with callers.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Schedule service appointments.
Clerk/204B/Mail Carrier
United States Postal Service
Wausau
02.2000 - 06.2024
- Followed safety protocols to maintain a secure working environment for all staff.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Entered data into computer systems accurately and efficiently.
- Processed incoming and outgoing mail efficiently using automated sorting systems.
- Operated various postal equipment, including scales and label printers, effectively.
- Trained new staff on postal procedures and customer service standards.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Utilized computer software programs to create reports, labels, forms.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Delivered mail and packages efficiently to residential and business addresses.
- Operated postal delivery vehicles while adhering to safety regulations.
- Collected outgoing mail from designated locations for processing.
- Collaborated with team members to resolve delivery issues effectively.
- Adhered to postal service policies and procedures during daily operations.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Verified accuracy of addresses before delivering packages.
Customer Service Representative
Humana
Green Bay
07.1999 - 01.2000
- Assisted customers with policy inquiries and claims processing.
- Educated clients on coverage options and policy details.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Navigated computer system to look up customer information and update policies.
Teller/Customer Service
Time Federal Savings Bank
Wausau
05.1996 - 06.1999
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced daily cash flow.
- Assisted customers with account inquiries and product information.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
general -
DC Everest Sr High
Schofield, WISkills
- Customer service
- Typing
- Cash handling
- Supervising experience
- Communication skills
- Delivery driver experience
- Computer skills
- Complaint resolution
- Product knowledge
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Administrative support
- Multichannel communication
- Relationship building
Timeline
Customer Relations Specialist
Kocourek Automotive Group
09.2025 - Current
Clerk/204B/Mail Carrier
United States Postal Service
02.2000 - 06.2024
Customer Service Representative
Humana
07.1999 - 01.2000
Teller/Customer Service
Time Federal Savings Bank
05.1996 - 06.1999
general -
DC Everest Sr High