Angel Concepcion Jr
N. Arlington
Overview
18
18
years of professional experience
Work History
Customer Relations Specialist
Passaic Housing Authority
Passaic
03.2022 - Current
- Communicated with section 8 applicants via phone, email, and letter to secure missing documents and facilitate timely processing.
- Managed incoming calls and office visits, providing essential information in alignment with department procedures to enhance customer service.
- Conducted family briefings and collected required documents for section 8 applicants to ensure compliance with program regulations.
- Perform income calculation to verify applicants fall within the income limits.
- Forward applicants' file to the section 8 Director to verify it is complete.
- Assist co-workers in translating instructions to tenants, applicants or landlords.
- Receives, sorts, and distributes incoming mail and letters.
- Provided support for agency operations
Customer Support Specialist/Administrative Assistance
Newark Housing Authority
Newark
01.2018 - 01.2022
- Answer phones, e-mail tenant’s inquiries, or transfer to appropriate case worker.
- Assisted tenants and landlords in front office by providing needed documents and information.
- Support mobile workers by scanning & emailing them tenants forms that are required for the HCVP program.
- Assist with the section 8 initial briefing meetings on a weekly basis.
- Multi-tasked between projects and prioritized tasks to ensure deadlines were met.
- Inputted details into database regarding receipt of tenant documents and purpose of tenant calls.
- Update tenant or landlord account in the database when requested.
- Checked tenant status on waiting list and updated tenant information as needed.
- Receive files that are terminated & enter information about the files into the database.
- Assist with the preparation of quarterly audits.
- Supported clients at CVR Associates by providing essential document management services.
Charity Care Specialist
Adreima/nThrive
Bloomfield
11.2015 - 07.2017
- Supported day-to-day operations of charity care/Medicaid process to ensure efficient processing of applications.
- Verified patient documentation requirements for charity care applications to facilitate timely access to services.
- Screen accounts for charity care or Medicaid.
- Prepared and organized applications for clients while maintaining accurate and up-to-date records.
- Mail charity care applications & notify patients when applications are being forwarded.
- Send charity care determinations to patients.
- Allocated patient accounts to appropriate departments for processing.
- Scanned applications and other necessary documents.
- Answered incoming phone calls and delegated voicemails to appropriate staff.
Schedule \ Equipment Room Coordinator
C Squared Systems
Lyndhurst
10.2014 - 08.2015
- Contacted customers to secure approval for access to project facilities, facilitating timely project progression.
- Coordinated delivery of damaged equipment to vendors for repair, ensuring minimal downtime on job sites.
- Deliver equipment or materials from vendors to job sites in NYC & PA.
- Assigned employees to vehicles and equipment for projects daily, optimizing resource deployment.
- Maintain & inspect all company equipment.
- Input project details into database & request home office to add new customers to database.
- Monitored the use of equipment on the job site.
Customer Service
Anthony Migliore State Farm Insurance Agency
Montclair
04.2014 - 06.2014
- Answered phones to provide clients with information about insurance policies, enhancing customer understanding.
- Updated customer accounts & received customer payments over the phone and in person.
- Assisted hispanic customers with inquiries, account information, and payments, improving accessibility and customer satisfaction.
- Sent emails and late payment notices to customers with delinquent accounts, ensuring timely communication of payment obligations.
- Faxed car insurance documents to auto dealerships to facilitate transactions.
- Entered accident reports into database.
Learning & Development Assistant
State Farm Insurance
Parsippany
08.2008 - 10.2012
- Ordered laptops & learning supplies prior to the start of training.
- E-mailed AIS to confirm dispatch of welcome packet and requested laptops.
- Created intern folder in system to track students’ individual progress.
- Updated and created transcripts for company employees.
- Scanned skill checks into database and updated grid.
- Configured telepresence technology for video conferences.
- Answered calls pertaining to intern equipment, insurance policies, and transcripts.
Education
Business Associates - Computer Software & Technician Specialist
Computer Learning Center
Paramus, New Jersey01-1997
Skills
- Customer Service Software
- Client Relationship Management
- Incident Management System
- Claims Management System
- Regulatory Compliance
- Microsoft Dynamics SL
- Excel
- Access
- Word
- Outlook
- CVR SharePoint
- Ticketing Management
- AS400
Languages
- English
- Spanish
Timeline
Customer Relations Specialist
Passaic Housing Authority
03.2022 - Current
Customer Support Specialist/Administrative Assistance
Newark Housing Authority
01.2018 - 01.2022
Charity Care Specialist
Adreima/nThrive
11.2015 - 07.2017
Schedule \ Equipment Room Coordinator
C Squared Systems
10.2014 - 08.2015
Customer Service
Anthony Migliore State Farm Insurance Agency
04.2014 - 06.2014
Learning & Development Assistant
State Farm Insurance
08.2008 - 10.2012
Business Associates - Computer Software & Technician Specialist
Computer Learning Center