Melinda Horsting
Washington ,IN
Summary
Experienced and versatile professional with over 20 years of expertise in office administration, customer service, accounts payable, and marketing. Recognized for strong organizational skills, clear communication, and a proactive approach to supporting business operations. In addition, brings 15 years of experience as a licensed hairstylist, including nine years managing a salon, demonstrating leadership, client service excellence, and small business management capabilities. Adaptable, detail-oriented, and committed to delivering high-quality results in both corporate and creative settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
RTC Communications
08.2022 - Current
- - Serve as the main point of contact for customer inquiries, delivering prompt and professional service via phone, email, and in person
- - Build and maintain strong, positive relationships with customers to foster trust, satisfaction, and long-term loyalty
- - Take initiative in engaging with customers to understand their needs, address concerns, and provide proactive solutions
- - Resolve customer issues efficiently and thoroughly, following up to ensure complete satisfaction and prevent repeat problems
- - Conduct customer surveys and analyze feedback to identify areas for service improvement
- - Promote company products and services by identifying customer needs and recommending appropriate solutions
- - Collaborate with internal departments to coordinate service installations, troubleshoot issues, and ensure smooth service delivery
- - Support billing, account updates, and documentation accuracy within customer management systems
Lead Stylist / Salon Manager
Studio M Salon and Boutique
07.2021 - 08.2022
- - Managed daily salon operations, ensuring a smooth, professional environment for clients and staff
- - Performed a full range of hair care services, including cuts, coloring, styling, and treatments
- - Promoted salon services, products, and special offers through social media marketing and in-salon engagement
- - Handled customer concerns with professionalism and care, ensuring client satisfaction and loyalty
- - Oversaw boutique operations as needed, including merchandise presentation, sales, and customer service
- - Processed payments, maintained accurate records of transactions, and ensured secure handling of funds
- - Opened and closed the salon and boutique, managing inventory and operational readiness
Salon Manager
Fantastic Sam's
08.2012 - 07.2021
- - Managed the daily operations of two salon locations simultaneously for four years, overseeing staff, client relations, and overall service delivery
- - Recruited, interviewed, and trained new staff, conducted orientation, and organized shifts for a team of stylists and support staff
- - Addressed and resolved customer complaints, ensuring high levels of client satisfaction and retention
- - Maintained inventory, ordered supplies, and managed stock levels to ensure the smooth operation of both salons
- - Coordinated and arranged for regular maintenance of salon equipment and facilities
- - Ensured all stylists adhered to company policies, health regulations, and industry standards
- - Kept detailed records of staff performance, salaries, and schedules while tracking operational costs and revenue on a daily, monthly, and quarterly basis
- - Purchased salon supplies and products using company credit, submitting timely expense reports as required
- - Organized and conducted quarterly staff meetings to update team members on company goals, policies, and expectations
- - Reported directly to the regional director and company owner with regular updates on salon operations, staff performance, and financial metrics
Requirements Development Specialist
Booz Allen Hamilton
10.2008 - 03.2010
- - Created and submitted comprehensive contract packages to support independent government contracting, ensuring all necessary information was included for approval
- - Developed and maintained detailed spreadsheets to track material, labor, and travel costs, assisting with budget reviews for contract approval
- - Recorded and reported time, travel expenses, overtime, and other costs for project personnel
- - Supported the Chief Operating Officer (COO) of Radar in managing project documentation, tracking progress, and meeting deadlines
- - Coordinated with various organizations to secure funding and sponsorship for projects, ensuring alignment with company goals
- - Focused on identifying and managing the documentation needs and expectations for projects and products throughout their lifecycle
Office Services and Hospitality Coordinator
Ernst & Young, LLC
01.2001 - 09.2008
- - Ensured the delivery of high-quality, cost-effective services, including internal client support, meeting coordination, and client catering
- - Maintained and managed a database for phone systems, workspaces, and hoteling, optimizing resources and efficiency
- - Created purchase orders and reconciled payments for clients and catering, ensuring accuracy and compliance with budget guidelines
- - Submitted check requests for accounts payable review, ensuring timely and accurate financial processing
- - Acted as the primary point of contact for vendors and internal staff, managing relationships and facilitating effective communication
- - Coordinated various aspects of the office environment, ensuring a smooth and positive experience for both guests and internal staff
- - Performed clerical tasks such as document creation, proofreading, and supporting financial operations by tracking expenses within a managed budget
- - Served as liaison between departments and clients, ensuring continuous business operations and fostering strong client relationships
- - Developed and demonstrated strong independent and communication skills in all aspects of administrative support
Education
Licensed Hairstylist -
Vincennes Beauty College
Vincennes, IN06.2010
High School Diploma -
Loogootee High School
Loogootee, IN05.1992
Skills
- - Exceptional customer service, with a focus on building relationships and ensuring satisfaction and loyalty
- - Strong leadership skills, able to guide teams while maintaining a high standard
- - Skilled in payroll management, accounts payable, and accounts receivable
- - Experienced in records management, including filing systems, databases, and documentation tracking
- - Proficient in multitasking, managing multiple priorities while maintaining a high level of organization
- - Strong administrative skills, including document creation, proofreading, and report generation
- - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- - Comfortable with various customer management and scheduling software
- - Extensive experience in all hair salon services, including cuts, coloring, styling, and treatments
- - Skilled in salon and boutique management, overseeing daily operations, inventory, staff coordination, and financial tracking
Certification
- - Global Filing Team Member – Ernst & Young
- - Government Security Clearance
- - Board Member – Board of Cosmetologists for Indiana
- - Board Member – Vincennes University Cosmetology Program
Timeline
Customer Relations Specialist
RTC Communications
08.2022 - Current
Lead Stylist / Salon Manager
Studio M Salon and Boutique
07.2021 - 08.2022
Salon Manager
Fantastic Sam's
08.2012 - 07.2021
Requirements Development Specialist
Booz Allen Hamilton
10.2008 - 03.2010
Office Services and Hospitality Coordinator
Ernst & Young, LLC
01.2001 - 09.2008
Licensed Hairstylist -
Vincennes Beauty College
High School Diploma -
Loogootee High School