Leanna Keener
Medford
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
H&P Benefit Planning
Medford
02.2023 - Current
- Served as a liaison between customers and internal teams when needed.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Front Desk Manager
RoxyAnn Veterinary Hospital
Central Point
02.2014 - 03.2021
- Answered and directed incoming calls using multi-line telephone system.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Ordered office supplies as needed.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Filed medical records in an organized manner for easy access when needed.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Sterilized and maintained veterinary care instruments and equipment.
- Administered immunizations and treatments following veterinarian instructions.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Released patients to owners with care directions from veterinary staff.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Assisted with polishing, removing stains and other dental procedures.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Operated anesthesia, oxygen and monitoring equipment.
Photographer
Lifetouch School Photography
Medford
08.2002 - 06.2015
- Uploaded digital images for editing, archiving and electronic transmission.
- Set up and take down photography equipment at school events.
- Photographed special events, parties, and portraits.
- Communicated effectively with students, parents, faculty, and staff about photographic needs.
In Home Care Giver
Contracted Services
07.2009 - 06.2014
- Checked patients' pulse, temperature and respiration.
- Monitored vital signs and reported changes to the appropriate personnel.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education
High School Diploma -
Eagle Point High
Eagle Point, OR06-2003
Skills
- Customer service
- Data entry
- File management
- Client monitoring
- Communication skills
- Customer relationship management
- Complaint handling
- CRM software proficiency
Certification
- Licensed Health and Life Insurance Broker.
References
References available upon request.
Timeline
Customer Relations Specialist
H&P Benefit Planning
02.2023 - Current
Front Desk Manager
RoxyAnn Veterinary Hospital
02.2014 - 03.2021
In Home Care Giver
Contracted Services
07.2009 - 06.2014
Photographer
Lifetouch School Photography
08.2002 - 06.2015
High School Diploma -
Eagle Point High
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