ANA JOSE MEDRANO DE ACEITUNO
NV
Summary
Dynamic Client Relationship Manager with 7 years' experience in sales and service roles for corporate organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications. Bilingual in English and Spanish.
Overview
25
25
years of professional experience
Work History
Client Relationship Manager
Hair Club
01.2017 - Current
- First point of contact for all clients and visitors, promptly greets each guest with a smile and positive attitude, assists with all client requests
- Manages all existing and new client scheduling activities, including: Encouraging advanced booking to decrease wait times, filling in hollow schedules to achieve the ultimate client experience, ensuring appointment and service accuracy and documenting technical modifications to clients’ profiles with precision
- Aids manager and client relationship manager with accounts receivable, membership renewals, various fee management, and effectively resolve and de-escalate confliction scenarios with problem solving and a calm demeanor.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
Sales Associate
Payless Shoes Source El Salvador
01.2003 - 01.2005
- Responsible for managing the cash register and providing customer service in a busy store
- Ensured the proper display of new merchandise and signage
- Responsible for the oversight and organization of the sales floor as well as restocking shelving
- Executed promotional retail strategies on a daily basis.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Operations Manager
Mister Donut Restaurant El Salvador
01.2000 - 01.2002
- Managed a team of eleven employees during both opening and closing shifts
- Managed daily food inventory by placing orders
- Responsible for tracking and reporting daily sales and balancing the cash registers
- Recognized for excellence and consistency in customer service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Volunteer, Fiesta Gardens International School of San Mateo
01.2017
Completion of ESL courses -
College of San Mateo
01.2016
Graduated Studies in Communications -
University De El Salvador, UCA
01.2003
Skills
- Team Player
- Problem Solver and Critical Thinker
- Strong Work Ethic
- Bilingual in English and Spanish
- Business Development
- Up-selling and cross-selling techniques
- Conflict resolution skills
- Account Management
- Training and mentoring
- Computer Skills – Microsoft Word, Excel, PowerPoint
- Interpersonal and client communications
- Relationship building and management
References
AVAILABLE UPON REQUEST
Timeline
Client Relationship Manager
Hair Club
01.2017 - Current
Sales Associate
Payless Shoes Source El Salvador
01.2003 - 01.2005
Operations Manager
Mister Donut Restaurant El Salvador
01.2000 - 01.2002
Volunteer, Fiesta Gardens International School of San Mateo
Completion of ESL courses -
College of San Mateo
Graduated Studies in Communications -
University De El Salvador, UCA
Similar Profiles
Dericia TaylorDericia Taylor
New Client Specialist at Hair ClubNew Client Specialist at Hair Club
Marcha WalkerMarcha Walker
Customer service coordinator at Hair ClubCustomer service coordinator at Hair Club
Berenice BickerstaffBerenice Bickerstaff
Certified Hair Loss Specialist at Hair ClubCertified Hair Loss Specialist at Hair Club
ROXANNE LAMBERTROXANNE LAMBERT
Client Service Coordinator at Hair ClubClient Service Coordinator at Hair Club
Naomi CookNaomi Cook
Graphic Designer at DigiprintGraphic Designer at Digiprint