DENISE RICHARDSON
Van Buren Twp,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Have been in the industry for 40 + years.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farm Bureau Life Insurance Of Michigan
06.1994 - 06.2021
Answering incoming calls. Provide overall exceptional customer service to our insurance company clients and policyholders. Creating insurance policies, advising potential client on coverage, converting quotes into new policies. Resolve billing issues, change policies and make recommendations. Taking in premium payments daily.
Handle complaints, present appropriate solutions, and alternatives within the timeframe set. Follow up to ensure that the issue has been resolved.
Education
High School Diploma -
Huron High School
New Boston, MI06.1974
Skills
The ability to work well with others,excellent verbal communication skills, math knowledge
Teamwork With effective teamwork, teams are more productive, deadlines are met, relationships with your team members are stronger and knowledge is shared Problem solving, Communication, Adaptability, Critical Thinking, Leadership, Adaptability, Creativity, and Empathy, Professional attitude, work ethic is key
Certification
Licensed Agent for Michigan Farm Bureau Insurance. Property/Casualty Insurance. 05/05/2011- 06/01/2021.
Timeline
Customer Service Representative
Farm Bureau Life Insurance Of Michigan
06.1994 - 06.2021
High School Diploma -
Huron High School
Licensed Agent for Michigan Farm Bureau Insurance. Property/Casualty Insurance. 05/05/2011- 06/01/2021.
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