Denise Richardson
Anderson,SC
Summary
Inclusion of a range of suitable strategies to foster student learning. Accomplished in revising and updating in-class material to retain and enhance experience. Dedicated to maximizing in-class time.
Overview
38
38
years of professional experience
Work History
Adjunct Instructor
Tri-County Community College
09.2022 - Current
- Instructor for Business 101, Management 101, and Marketing 101
- Lecturer, Group Learning and Project Management.
- Creator discussion and team activities
- Improved student engagement by incorporating multimedia presentations in lectures.
- Boosted collaboration among students with group work and interactive activities.
Cashier
Publix
08.2020 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Cobb Emergency Vet Clinic
08.2017 - 03.2018
- Liaison between Doctors and Patients
- Data Entry and Payments
- Closeout
- Auditing.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Listened to customer concerns and worked to resolve them with empathy.
National Account Manager
Norfolk Southern
09.2002 - 02.2017
- Strengthened relationships with key clients - constant communication and solution selling.
- Customer Advocate and Service
- Contract negotiation for favorable terms and to also meet client needs.
- Problem Solving and solutions selling.
- Maximized Revenue Growth by upselling and finding solutions
- Negotiated contracts up to $42 million
- Six Sigma Greenbelt Training and Quality Award winner
- Consistently high scores on customer satisfaction surveys
- Closure of new business – for example, gained new business by leveraging business agreements and relations with various parties (Shaw Industries, President of external Railroad, City of Chickamauga, House Representative, City Council, Mayor, and Internal NS departments) to transition competitive business to NS worth $2 million annually ($10 million overall – 5-year contract)
- Continuous service to customers
- Responsive 24/7..
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Continuous and responsive follow-up.
Regional Business Manager
CSX TRANSPORTATION
02.1986 - 01.2000
- Various roles from Director of Business Development (21 direct reports) to Sales to Projects for Executive Management
- Regional Manager responsible for facilities and customers in TN, Al, and GA
- Top revenue-performing region for ten out of twelve months
- Revenue generation via customer interaction and maintenance
- Constant customer interaction and collaboration internally with teams to meet customer needs.
- Capital justification for growth of primary terminal – increased capacity by 25% providing $1.2 million annual incremental income
- Customer Advocate and Negotiations
- Projects for upper management included systems interface with Salesforce for online systems
- Helped to develop and fully tested, trained, and implemented the CSXT traffic, contract, and quote/opportunity systems for the entire sales force.
- Collaborated and led cross-functional teams to develop innovative products tailored to regional operational needs.
- Grew regional sales by fostering strong client relationships.
- Managed a high-performing team of sales representatives, providing coaching, training, and performance evaluations.
- Developed and implemented best practice process portfolio for new hires reducing training time by 15 to 20%.
Education
BBA - Accounting
Armstong State
BBS - Psychology
Georgia Southern
MBA - Business Administration And Management
University of North Florida
Jacksonville, FL01.1986
Skills
- Variability in class format/presentation to retain and enhance interest
- Group and Individual Instruction
- Relationship orientation
- Individualized Support where needed
Additional Information
- Recruiting – Pharmaceutical and Medical Devices
- Managed/owned a horse farm, and minor medical procedures.
- Six Sigma Greenbelt Training
- Elected Official – Clemson University (judge court of appeals)
- Series 7 License – Registered on NASD (now expired)
Timeline
Adjunct Instructor
Tri-County Community College
09.2022 - Current
Cashier
Publix
08.2020 - 09.2022
Customer Service Representative
Cobb Emergency Vet Clinic
08.2017 - 03.2018
National Account Manager
Norfolk Southern
09.2002 - 02.2017
Regional Business Manager
CSX TRANSPORTATION
02.1986 - 01.2000
BBA - Accounting
Armstong State
BBS - Psychology
Georgia Southern
MBA - Business Administration And Management
University of North Florida
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