Denise Rodriguez
Kissimmee,FL
Summary
Dynamic security professional with a proven track record at Vital, excelling in incident reporting and fostering a safe environment. Adept at enhancing tenant satisfaction through proactive communication and problem resolution. Recognized for strong leadership as a Site Field Supervisor, ensuring compliance and operational excellence while delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Security Officer
Vital
Kissimmee, FL
02.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Property Management Assistant
Sing
Kissimmee, FL
05.2021 - 01.2022
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Site Field Supervisor
US Security & Associates
Orlando Florida
01.2005 - 04.2021
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Front Desk Receptionist
San Medical
Kissimmee, FL
03.2000 - 07.2001
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Phlebotomist - Phlebotomy
Professional Academy Health
Kissimmee, FL04.2011
Security Officer - Security Officer
Reigz
Orlando, FL05.2005
Skills
- Notary
- Security guard license
- Front desk receptionist
- Phlebotomist
- Property Management
- Dispatch operator
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Security Officer
Vital
02.2022 - 05.2023
Property Management Assistant
Sing
05.2021 - 01.2022
Site Field Supervisor
US Security & Associates
01.2005 - 04.2021
Front Desk Receptionist
San Medical
03.2000 - 07.2001
Phlebotomist - Phlebotomy
Professional Academy Health
Security Officer - Security Officer
Reigz