Denise Ross
Auburn,GA
Summary
Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Experience in processing and scheduling referrals while assuring compliance with confidentiality standards. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software. Enhanced workflow and patient satisfaction through effective communication with patients and clinical staff. Supported front office operations in fast-paced medical environments
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Overview
37
37
years of professional experience
Work History
Front Office Assistant
Advanced Neurosurgery Associates
Lawrenceville, GA
10.2025 - Current
- Greeted patients at Advanced Neurosurgery Associates front desk and facilitated an efficient check-in process.
- Scheduled consultations, follow-ups, and surgical visits for Advanced Neurosurgery Associates.
- Answered phones and routed messages to neurosurgeons and clinical staff.
- Verified insurance details and collected patient demographic information.
- Prepared charts, forms, and intake paperwork for patient visits.
- Coordinated referrals and appointment changes with outside providers.
- Maintained confidential medical records and updated office files.
- Supported daily front office workflow with clear communication and steady organization.
- Managed incoming calls and voicemails, ensuring timely communication and appropriate message routing.
- Processed payments from customers using cash, credit cards or checks.
- Scheduled appointments for clients and staff members.
- Provided administrative support to the management team when needed.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Received and screened high volume of internal and external communications.
- Performed data entry of patient information into computer systems.
- Managed email correspondence, ensuring timely responses and clear communication. and mail correspondence, ensuring prompt and accurate information distribution.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Cultivated positive working relationships with staff and management to enhance team collaboration.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Managed daily patient referrals daily through multi-line telephone system.
- Processed patient referrals in healthcare office workflows
- Verified insurance coverage and referral requirements
- Monitored pending referrals and followed up with offices
Client Service Coordinator
Banfield Pet Hospital
Lawrenceville, GA
09.2013 - Current
- Delivered administrative and customer support to clients and veterinary staff, enhancing service efficiency.
- Provide administrative and customer support to clients and veterinary staff.
- Provide pertinent information for clients when filling out forms and handle financial and patient information with confidentiality.
- Organized environment for clients and staff, ensuring smooth operations and a welcoming atmosphere.
- Streamlined patient file organization to enhance information retrieval for efficient veterinary care. and information through a medical record database
- Ensured cleanliness of facilities by thoroughly cleaning and disinfecting high-touch areas. client sitting areas, exam rooms; surgical equipment, and kennels to control the spread of disease or odors.
- Utilize medical knowledge and follow appropriate competencies to provide effective care for clients and their pets.
- Assess pets in emergencies to identify necessary treatments and care requirements.
- Supported staff during exams, facilitating efficient care by mediating between patients and veterinarians.
- Coordinated referral requests for patients across departments and care teams.
- Reviewed referral documentation for accuracy, completeness, and proper authorization.
- Routed specialist referrals according to provider instructions and office protocols.
- Coordinated with external agencies to ensure timely processing of referrals.
- Scheduled patient visits using phone, email, and calendar systems
- Confirmed appointments with clients and updated schedule changes
- Rescheduled visits based on staff availability and customer requests
Floral Designer
Flowers and More
Dacula, GA
05.2009 - 01.2013
- Designed and crafted over 500 arrangements for clients at events, including weddings, funerals, and parties.
- Designed customized flower arrangements, including wreaths and bouquets, to meet client specifications.
- Provided exceptional customer service, assisting clients with financial transactions and ensuring satisfaction with their orders.
- Consulted clients on color, style, and flower selection.
- Conditioned flowers and greenery for daily display use.
- Tracked inventory and restocked floral supplies.
- Conducted regular quality checks on incoming shipments of fresh flowers.
- Handled complaints from unsatisfied customers promptly and professionally.
- Maintained customer records and account details in sales database
- Managed customer sales inquiries using company product knowledge and policies
- Assisted customers by phone, email, and in person
Florist/Assistant Manager
Stanley's Florist
South Plainfield, NJ
10.1989 - 06.2006
- Completed over 1000 flower arrangements for customers, addressing issues and resolving conflicts to enhance customer satisfaction.
- Produced flower arrangements while overseeing staff and handling administrative tasks to ensure operational efficiency.
- Managed store inventory and financial transactions while coordinating special client orders in a fast-paced environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
Education
South Plainfield High School
South Plainfield, NJSkills
- Electronic health records
- Insurance processing
- Patient registration
- Appointment scheduling
- Appointment coordination
- Administrative support
- Multi-line phones
- High proficiency in clerical & customer service-based environments, punctual, reliable, and openminded
- Appointment scheduling
Timeline
Front Office Assistant
Advanced Neurosurgery Associates
10.2025 - Current
Client Service Coordinator
Banfield Pet Hospital
09.2013 - Current
Floral Designer
Flowers and More
05.2009 - 01.2013
Florist/Assistant Manager
Stanley's Florist
10.1989 - 06.2006
South Plainfield High School