Erica Carpenter
Birmingham,AL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Front Office Assistant
Christ Health Care Ministry
Birmingham, AL
03.2023 - Current
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Assisted healthcare providers with patient intake and documentation processes.
- Coordinated front desk activities to ensure smooth daily operations.
Home Health Aide
In Home Health Care Services Inc.
Birmingham, Al
05.2012 - 11.2022
- Assisted clients with daily living activities and personal care needs.
- Monitored patient health by taking vital signs and reporting changes to healthcare team.
- Documented patient care activities accurately in electronic health records system.
- Communicated effectively with patients and families to understand their needs.
- Maintained a clean and safe environment for clients to promote well-being.
- Supported clients in medication management by ensuring timely administration.
- Collaborated with healthcare professionals to create personalized care plans for patients.
- Provided companionship to clients, enhancing their emotional and social well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
Education
Associate of Science - Medical Officer Management
Virginia College
Birmingham, Al 09.2009 - 09.2011
Certification - Business Administration
Career Development Institute
Birmingham , AL 07.2008 - 08.2010
Skills
- Appointment scheduling
- Patient documentation
- Electronic health records
- Front desk operations
Timeline
Front Office Assistant
Christ Health Care Ministry
03.2023 - Current
Home Health Aide
In Home Health Care Services Inc.
05.2012 - 11.2022
Associate of Science - Medical Officer Management
Virginia College
09.2009 - 09.2011
Certification - Business Administration
Career Development Institute
07.2008 - 08.2010