Denise Ruiz
Tampa,
Summary
Experienced claims adjuster with expertise in processing and policy interpretation at GEICO Insurance. Proven track record in conflict resolution and relationship management, enhancing customer satisfaction. Strong multitasking and analytical skills in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Specialist II
GEICO
Tampa
09.2025 - Current
- Review and process insurance claims for accuracy and completeness.
- Communicate with involved parties to gather necessary information for claim resolution.
- Investigate claims by collecting evidence and interviewing relevant parties.
- Educate policyholders on coverage details and claims procedures.
- Resolve disputes by negotiating settlements in compliance with company policies.
NCRT Catastrophe Multiline Adjuster
Progressive Insurance
03.2024 - Current
- Investigated coverage across multiple insurance lines, ensuring a comprehensive analysis and resolution.
- Liaised with field partners to assess vehicle damage accurately, enhancing claims accuracy.
- Lead the resolution of customer complaints, achieving improved service recovery outcomes.
NCRT Claims Generalist Associate - Auto
Progressive Insurance
United States
06.2023 - 03.2024
- Investigated, analyzed and determined coverage.
- Interpreted policy across multiple states/jurisdictions.
- Liaised with appropriate field partners to ensure accurate assessment of vehicle damage.
- Evaluated, made decisions and efforts in settlements related to total losses.
- Negotiated with repair service providers, customers and salvage vendors.
- Provided clear explanation for customers regarding claims catastrophe process.
Claims Generalist Associate
Progressive Insurance
Palm Beach County
02.2022 - 05.2023
- Determined Policy Coverage
- Determined liability for damages, conducting thorough interviews with involved parties
- Partnered with appraisers/estimators to manage vehicle repairs
- Negotiated with customers and other insurance carriers and resolved claims
Assistant Project Director
AARP Foundation
West Palm Beach
02.2021 - 02.2022
- Oversaw and managed State and Federal grants according to the Department of Labor standards.
- Determined financial eligibility and approved participants' enrollment into grant.
- Processed and approved participants' payroll; ensured hours and budget are on target.
- Reviewed and prepared files for audits; decreased data validation errors.
- Developed office processes and procedures, improving enrollment and compliance.
- Trained participants and office staff in developing computer skills and job search skills
- Built relationships will local non-profits and conducted supervisor orientations.
- Supervised and mentored office staff to help run and ensure compliance with program operations.
Director Of Community Relations/ Digital Marketing
Elder Law, P.A.
Lantana
10.2014 - 09.2020
- Created and implemented communication and marketing pieces including website blogs, email newsletters, social media content, and other materials as needed.
- Increased social media followers growth, through 'organic' digital marketing, with an average monthly growth rate of 5%.
- Researched extensively on current trending law topics and digital marketing strategies; analyzed reports and analytics to modify goals and targets.
Team Lead
Elder Law, P.A.
10.2014 - 01.2019
- Led team in managing client cases and legal documentation.
- Trained staff on elder law practices and compliance regulations.
- Oversaw case management systems to ensure accurate record keeping.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
Associate's degree - Culinary Arts/Chef Training
Lincoln Culinary Institute
West Palm Beach, FL01-2008
Associate of Arts - AA - General Studies
Florida Atlantic University
Boca Raton, FL01-2006
Skills
- Project management
- Claims negotiation
- Policy analysis
- Customer satisfaction
- Conflict resolution
- Relationship management
- Multitasking Abilities
- Verbal and written communication
- Problem-solving
- Analytical thinking
- Time management
- Team collaboration
Certification
Community Management Specialist
Neuro Linguistic Programming
Languages
- English, Full Professional
- Spanish, Full Professional
Timeline
Claims Specialist II
GEICO
09.2025 - Current
NCRT Catastrophe Multiline Adjuster
Progressive Insurance
03.2024 - Current
NCRT Claims Generalist Associate - Auto
Progressive Insurance
06.2023 - 03.2024
Claims Generalist Associate
Progressive Insurance
02.2022 - 05.2023
Assistant Project Director
AARP Foundation
02.2021 - 02.2022
Director Of Community Relations/ Digital Marketing
Elder Law, P.A.
10.2014 - 09.2020
Team Lead
Elder Law, P.A.
10.2014 - 01.2019
Associate's degree - Culinary Arts/Chef Training
Lincoln Culinary Institute
Associate of Arts - AA - General Studies
Florida Atlantic University