Denise Salazar
El Paso
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Patient Satisfaction Advocate
Thorek Memorial Hospital
Chicago, IL
09.2024 - 07.2026
- Addressing patient issues on the spot.
- Coaching staff on communication and service.
- Identifying systemic issues and escalating them.
- Gathering feedback to enhance the overall patient experience.
- Patient Support & Liaison: Serve as the bridge between patients/families and healthcare providers, ensuring understanding and resolving conflicts.
- Complaint Resolution: Handle and facilitate solutions for patient and visitor complaints or requests in real-time.
- Patient Rights: Ensure patient rights are respected and upheld at all times, as outlined by hospital policy.
- HCAHPS & Satisfaction: Develop strategies and tools to improve Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) scores.
- Data Analysis & Reporting: Monitor patient satisfaction scores, report findings to management, and participate in improvement action plans.
- Service Recovery: Implement defined processes to resolve immediate patient concerns and ensure follow-up.
- Collaboration: Work with managers, nurses, and other staff to meet customer service and quality outcomes.
Medical Coordinator
Southwest Key Program
El Paso, TX
07.2021 - 08.2024
- Manages all medical services for youth in their shelters, handling admissions records, scheduling appointments, taking vitals, dispensing medication, triaging emergencies, and ensuring ORR/state compliance.
- Medical File Management: Compiling, maintaining, and updating client medical records in databases (ETO, ORR Portal).
- Client Care: Taking vitals, preparing for exams, assisting providers, dispensing medication (SAOM), and responding to urgent needs.
- Liaison & Compliance: Communicating with contracted Primary Care Providers (PCPs) and ensuring adherence to ORR and state guidelines.
- Reporting: Generating weekly, monthly, and quarterly reports on medical services.
- Supply Management: Maintaining inventory of medical supplies and prescribed medications.
Patient Access Representative II
Conifer Health Solutions
El Paso, TX
04.2019 - 05.2021
- Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
- May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
- May also assist with scheduling and coordinating post discharge care for patients.
Education
High school diploma -
Americas High School
El Paso, TX05-2005
Phlebotomy -
Anamarc College
El Paso, TX11-2009
Medical Billing And Coding
DeVry University
Online 01-2027
Skills
- Computer skills (10 years)
- Insurance verification
- Customer service (10 years)
- CPT coding
- ICD coding
- Data entry (10 years)
- Medical scheduling
- Insurance Verification
- Medical Office Experience
- Hospital Experience
- Medical Terminology
- Medical Billing
- Group and Individual Sessions
- Abuse Identification
- Shelter Arrangements
- Educational Support
- Plan of Action Development
- Records Management
- Behavior Management
- Youth Interviewing
- Mental Health Support
- Recreational Activities
- Child Development
- Youth Supervision
- Positive Reinforcement
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Satisfaction Advocate
Thorek Memorial Hospital
09.2024 - 07.2026
Medical Coordinator
Southwest Key Program
07.2021 - 08.2024
Patient Access Representative II
Conifer Health Solutions
04.2019 - 05.2021
High school diploma -
Americas High School
Phlebotomy -
Anamarc College
Medical Billing And Coding
DeVry University