DONNA SPEHAR
Novi,USA
Summary
Seeking a Medical Administrative position to apply my previous work experience and knowledge; also to utilize my strong work ethics, team player qualities, and technical expertise within a professional demeanor in a health care setting.
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
22
22
years of professional experience
Work History
Patient Administrative Coordinator
Motor City Orthopedics Physical Therapy
Novi, MI, USA
12.2025 - Current
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Developed training materials for new staff, promoting consistent adherence to office protocols and procedures.
- Implemented patient feedback processes to identify areas for service improvement and address concerns promptly.
- Supported billing and insurance verification processes to expedite claims processing and reimbursements.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Improved data accuracy, overseeing transition to new database system and training staff on its use.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Monitored front areas so that questions could be promptly addressed.
Administrative Assistant/Receptionist
Lake State Vein and Vascular
Livonia, MI, USA
08.2023 - 01.2024
- Skills Medical Office Experience EHR systems Reception ICD-10 Microsoft Office, Word, Excel, Professional demeanor, strong written and verbal communication skills, focused and dedicated, strong work ethic, able to prioritize and multi-task to accomplish goals, able and willing take over time, punctual and consistent in attendance, able to work as a team member, experience with printers and copiers, strong general computer skills, experience with Acrobat and creation of PDF files English EMR Systems Customer Service Insurance Verification Phone etiquette Medical terminology Front Desk Medical coding Front Office Medical Receptionist CPT coding Medical Scheduling HIPAA Anatomy Knowledge Microsoft Excel Computer Literacy Typing Patient Care Documentation review Data Entry Time Management. Collect co-pays, deductibles, co-insurances and balances on account.
Front Desk Receptionist
Michigan OMS
West Bloomfield Township, MI, USA
11.2021 - 05.2023
- Front desk position at oral surgeons office. I check in, check out and verify insurances online and over the phone. Answer multiple lines on the phone. Schedule appointments for patients in person and over the phone.
Experienced Medical Receptionist
Millennium Diagnostic Center
Farmington Hills, MI, USA
02.2021 - 07.2021
- I scheduled diagnostic tests CT Scan, Mammograms, Bone Density, MRI, Nuclear Medicine, Prolia Injections and Ultrasounds for patients and doctors.
Medical Insurance Specialist
Novi Oral & Maxillofacial Surgeon
Novi, MI, USA
09.2018 - 02.2019
- Perform administrative assignments for patient visits, document clinical note in paper chart and maintain health information. Verify patients dental insurance via Bcbs, Aetna and UHC and many more insurance plans websites or over the phone.
Education
Some College - Medical Billing & Coding
Sanford-Brown College-Dearborn
Dearborn, MI, USA06-2009
Skills
- Microsoft Office, Word, Excel, Professional demeanor, strong written and verbal communication skills, focused and dedicated, strong work ethic, able to prioritize and multi-task to accomplish goals, able and willing to work over time, punctual and consistent in attendance, able to work as a team member, experience with printers and copiers, strong general computer skills, experience with Acrobat and creation of PDF files (10 years)
- Reception (10 years)
- English (10 years)
- Medical Office Experience (10 years)
- HIPAA (10 years)
- Medical terminology (10 years)
- Documentation review (10 years)
- Insurance Verification (10 years)
- Computer skills (10 years)
- Clerical experience (10 years)
- Windows
- Communication skills
- Front Office (10 years)
- Time Management (10 years)
- Medical Scheduling (10 years)
- EHR systems (10 years)
- Phone etiquette (10 years)
- Customer Service (10 years)
- Patient Care (10 years)
- Medical office experience (10 years)
- Front desk (10 years)
- Customer service (10 years)
- ICD-10
- Organizational skills
- Attention to detail
- Data entry
- Time management
- Telephone etiquette
- Inbound phone call handling
- Documentation and recordkeeping
- Microsoft Excel
- Office administration
- Filing
- Proficient in [software]
- Microsoft Access
- Office inventory management
- Scheduling appointments
- Appointment scheduling
- Managing office supply inventory
- Schedule management
- Office opening and closing
- Multitasking and organization
- Microsoft office
- Customer service
- Phone and email etiquette
Websites
Timeline
Patient Administrative Coordinator
Motor City Orthopedics Physical Therapy
12.2025 - Current
Administrative Assistant/Receptionist
Lake State Vein and Vascular
08.2023 - 01.2024
Front Desk Receptionist
Michigan OMS
11.2021 - 05.2023
Experienced Medical Receptionist
Millennium Diagnostic Center
02.2021 - 07.2021
Medical Insurance Specialist
Novi Oral & Maxillofacial Surgeon
09.2018 - 02.2019
Some College - Medical Billing & Coding
Sanford-Brown College-Dearborn
CUST
Authorized to work in the US for any employer