DENISE SALGADO
Seattle,WA
Summary
To contribute dynamic program management expertise in the digital products domain at Warner Bros. Discovery, leveraging a strong background in project execution, cross-functional collaboration, and innovation to drive impactful initiatives within the customer experience team.
Overview
5
5
years of professional experience
Work History
Program Manager
Amazon
04.2022 - Current
- Designed a curriculum for 1500 delivery associates on delivery expectations and promote on-road safety,
- Created a centralized reporting dashboard that tracks 36+ different KPIs around partner experience, enabling leadership to make informed decision on process improvements.
- Grew the program from 50 to 700 partners in 2023 by communicating program health reports to leadership and key stakeholders, encompassing status updates, priority alignment, risk mitigation strategies, and actionable insights.
- Created a monthly program satisfaction survey in Qualtrics sent to 2000 partners across U.S and E.U. Shared analytics to 6+ teams enabling cross-functional collaboration and reducing partner attrition by 10%.
- Redefined ticketing severity issues which improve customer escalation SLA status from 3 days to 24 hours
Recruiting Coordinator
Amazon
05.2019 - 04.2022
- Lead the recruitment expansion of the Delivery Service Partner (DSP) program in Canada, training a team of 10 recruiters.
- Developed a candidate quality assessment by formulating a series of program agreement-related questions, saving the program $100,000+ in potential compliance risks
- Spearheaded the transition to virtual interviews in March 2020, enabling the organization to scale up and increased number of interviews by 60%
- Implemented a centralized data collection system for interviewer notes, resulting in a 30% increase in productivity by reducing manual audits of interviewer completion notes traditionally handled through PDF files
- Collaborated with 3+ teams to launch a resume and application tool tips, providing all candidates the opportunity for success in their candidacy while maintaining recruiting expectations.
- Scheduled and conducted 100 interviews each week.
- Conducted 10+ recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated and analyzed Salesforce reports to monitor employee engagement and attrition trends.
Education
Bachelor of Arts - Economics
University of Washington
Seattle, WA06.2018
Associate of Arts - Business And Managerial Economics
Highline College
Seattle, WA06.2016
Skills
- Knowledgeable in Salesforce, Acuity, Qualtrics and Asana
- Project management
- Data analysis
- Performance analysis
- Cross-functional collaboration
- Talent Recruitment
- Strategic Planning
- Recruitment and Hiring
- Product Development
Languages
Proficient in English and Spanish
Timeline
Program Manager
Amazon
04.2022 - Current
Recruiting Coordinator
Amazon
05.2019 - 04.2022
Bachelor of Arts - Economics
University of Washington
Associate of Arts - Business And Managerial Economics
Highline College