Denise Sanchez
Summary
Talented and Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Director of Care Management
Foundations Senior Service
McKinney, TX
09.2023 - 02.2024
- Intake new referrals, Marketing, HR - interviewing, hiring, staffing, scheduling, Policy enforcement, Compliance with Federal, State, VA, and Insurance Rules, Laws and regulations, Conflict resolution, Training, Billing, Reports
- Spreadsheets, Microsoft office, Internet Research, various communication systems
- Resolved problems, complaints, grievances or concerns impacting care delivery or outcomes.
- Set and updated staff schedules, delegated assignments and monitored performance.
Crisis Case Manager
Pecan Valley Centers
Cleburne, TX
08.2022 - 09.2023
- Assisted clients in navigating complex systems, fostering self-sufficiency and independence.
- Provided emotional support during crisis situations, promoting recovery and resilience.
- Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
- Maintained accurate documentation of client interactions, interventions, and progress toward goals.
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
- Participated in ongoing training opportunities that helped me stay current on best practices in the field of crisis case management.
- Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
- Developed comprehensive assessments to identify client needs, strengths, and barriers to progress.
Case Management
ResCare Community Living
Denton, TX
09.2020 - 03.2021
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
HCS Program Coordinator/HCS Service Coordinator;
MHMR of Tarrant County
Fort Worth, TX
01.2019 - 09.2020
- Provide assistance to person(s) served to promote their physical, social, and psychological wellbeing
- Ensures consumer and guardian participation in development of service plan and personal futures plan
- Interacts frequently and positively with person(s) served and support staff to promote the rights of the person(s) served to achieve an enhanced quality of life
- Follow agency procedures to promote optimum health care and behavioral supports to maintain the well-being of person(s) served.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
Case Manger TX Works Advisor II
Texas Health and Human Services
Fort Worth, TX
05.2014 - 05.2017
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Resolved discrepancies with client applications to verify eligibility.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
Clinical Nutrition, Dietetic Technician Registered (DTR)
Texas Health HEB Hospital
Euless, TX
09.2006 - 11.2010
- Improved patient outcomes by developing individualized nutrition plans tailored to their specific needs.
- Partnered with interdisciplinary care team to address resident nutrition programs.
- Developed strategies for overcoming barriers to dietary adherence, leading to increased compliance rates among patients.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Mentored junior nutritionists and dietetic interns, fostering a supportive learning environment that encouraged professional growth.
- Kept abreast of current research and advancements in the field of clinical nutrition, enhancing professional expertise and informing evidence-based practice.
- Educated patients on the importance of proper nutrition in managing chronic conditions, empowering them to make healthier choices.
- Created and prepared visual aids, manuals and other materials used in teaching.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
Education
Bachelor of Arts - Sociology
The University of Texas
Arlington, TX01.2013
Associate in Science (AS) - Dietetics
Tarrant County College District
Arlington, TX01.2007
Skills
- Patient Education
- Documentation and paperwork
- Schedule Management
- Eligibility Determination
- Relationship Building
- Problem-Solving
- Treatment Plan Modification
- Documentation and Recordkeeping
- Crisis Intervention / Resolution
- Conflict Negotiation
- Patient Evaluation / Needs Assessment
- Needs Assessment
- Case Management
- Community Resources
- Care Coordination
- Utilization review
Certification
- QMHP Certification, Present
- CPR Certification, 09/2022
Timeline
Assistant Director of Care Management
Foundations Senior Service
09.2023 - 02.2024
Crisis Case Manager
Pecan Valley Centers
08.2022 - 09.2023
Case Management
ResCare Community Living
09.2020 - 03.2021
HCS Program Coordinator/HCS Service Coordinator;
MHMR of Tarrant County
01.2019 - 09.2020
Case Manger TX Works Advisor II
Texas Health and Human Services
05.2014 - 05.2017
Clinical Nutrition, Dietetic Technician Registered (DTR)
Texas Health HEB Hospital
09.2006 - 11.2010
Bachelor of Arts - Sociology
The University of Texas
Associate in Science (AS) - Dietetics
Tarrant County College District