Denise Sealey
Customer Experience Representative
Tobyhanna,PA
Summary
Motivated Customer Experience Representative with over 5 years of experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
15
15
years of professional experience
Work History
Customer Experience Representative
Stericycle
Dunmore, PA
2019.02 - Current
- Resolved customers' issues related to online billing, late deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Service Representative
Department Of Veterans Affairs
Scanton, PA
2017.06 - 2019.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Contact patients and communicate appointments
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicate with providers and request medical records for patient appointments as needed
- Updated account information to maintain customer records.
Dietary Aide
Creedmoor Psychiatric Center
Queens Village, NY
2007.05 - 2017.06
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZSkills
Stocking and replenishing
Recordkeeping strengths
Order fulfillment
Medical terminology knowledge
Professional telephone demeanor
Timeline
Customer Experience Representative
Stericycle
2019.02 - Current
Customer Service Representative
Department Of Veterans Affairs
2017.06 - 2019.02
Dietary Aide
Creedmoor Psychiatric Center
2007.05 - 2017.06
No Degree - Criminal Justice
University of Phoenix