Denise Segura
Hereford
Summary
Experience with a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Vvs Canteen, Inc.
Friona, TX
01.2025 - Current
- Cashing out customers
- Checking receipts, and rewards
- Restocking counter
- Cleaning lobby
- Cooking
- Baking
- Closing POS systems
Supervisor
VVS CANTEEN
Friona, TX
09.2021 - 09.2023
- Train & monitor team members
- Direct & assign employees as needed to ensure all aspects of tasks are completed.
- Help maintain cleanliness in the kitchen and at the front of the counter.
- Monitor employee compliance with department and company policies & food safety practices.
- Manage daily operations under the direction of Unit Manager.
- Ensure kitchen sanitation from the health and safety guidelines.
- Coordinate activities throughout the day to the kitchen staff.
- Manage catering events.
- Email and print deposit slips.
Security Guard
AGTAC SECURITY
Friona, TX
10.2020 - 06.2021
- Provide exceptional customer service
- Sustain effective relationships with customers and the client
- Attend and investigate security incidents, alarms, and emergencies in a timely and professional manner
- Make timely decisions, while maintaining composure in emergency response situations
- Write detailed and accurate reports regarding all incidents
- Inspect trailers that go in and out the facility.
- Look over documents insuring paperwork is correct before handing to the client
- Do daily rounds of inspections on all trailers in the facility.
- Check other employee's ID before entering.
- Checking in and out visitors.
- Monitoring parking lot
Sales Associate
Cricket Wireless
Amarillo, TX
06.2020 - 10.2020
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Monitored inventory
- Conducted sales of cell phones and accessories to customers.
- Performed demonstrations to first time users of the new cell phone lines.
- Maintained records of monthly sales and ensured monthly targets are reached.
- Organized proper display of the cell phones in order to increase sales volume.
Receptionist
LE CHATEAU PET RESORT
Amarillo, TX
01.2019 - 03.2020
- Answer phone calls
- Call and confirm reservations
- Take and forward messages
- Scan or copy documents into files and accounts
- Receive payment and record receipts for services
- Organize documents in proper categories
- Update clients about their pets
Stager
Cargill
Friona, TX
02.2018 - 06.2018
- Start machine by engaging controls.
- Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor.
- Regulate machine flow, speed, or temperature.
- Tend or operate machine that packages product.
Cashier/Customer Service
Walmart
Hereford, TX
06.2016 - 02.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Accept credit applications and verify credit references.
- Greet customers entering establishments.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Sort, count, and wrap currency and coins.
- Cash checks for customers.
Secretary
Deaf Smith County Adult Probation
Hereford, TX
12.2015 - 03.2016
- Prepare and process legal documents and papers, such as summonses, appeals, and motions.
- Receive, forward and place telephone calls, taking messages, confirming appointments.
- Organize and maintain documents, and case files.
- Add new material to file records or create new records as necessary.
- Perform general office duties such as typing, operating office machines, and sorting mail.
- Scan or read incoming materials to determine how and where they should be classified or filed.
- Receive payment and record receipts for services.
- Hear and resolve complaints from customers or the public.
Education
Associate's degree - Criminal Justice
Amarillo College
Amarillo, TX12-2024
Diploma - Customer Service Skills
Hereford High School
HerefordBachelor of Science - Criminal Justice
West Texas A&M University
Canyon, TX05-2028
Skills
- Scheduling
- Animal handling
- Microsoft word (1 year)
- Pet sitting
- Animal care
- Receptionist
- Leadership
- Microsoft
- Pet care
- Communication skills
- Filing
- Microsoft PowerPoint (1 year)
- Team management
- Kennel experience
- Data Entry
- Microsoft office (1 year)
- Dog handling
- EXCEL (1 year)
- Customer service
- Supervising experience
- Customer Service Skills
- Microsoft excel (1 year)
- Cash handling
Certification
- Food Handler Certification
- February 2022 to February 2034
Timeline
Cashier/Customer Service
Vvs Canteen, Inc.
01.2025 - Current
Supervisor
VVS CANTEEN
09.2021 - 09.2023
Security Guard
AGTAC SECURITY
10.2020 - 06.2021
Sales Associate
Cricket Wireless
06.2020 - 10.2020
Receptionist
LE CHATEAU PET RESORT
01.2019 - 03.2020
Stager
Cargill
02.2018 - 06.2018
Cashier/Customer Service
Walmart
06.2016 - 02.2018
Secretary
Deaf Smith County Adult Probation
12.2015 - 03.2016
Diploma - Customer Service Skills
Hereford High School
Associate's degree - Criminal Justice
Amarillo College
Bachelor of Science - Criminal Justice
West Texas A&M University