Denise Sorto
Bloomington,CA
Summary
Sales Associate and Claims Adjuster with a strong focus on customer service and team collaboration. Achieved reduced loss ratios through efficient claims processing while fostering brand loyalty in retail. Adept at negotiating settlements and training new hires to enhance operational effectiveness.
Overview
21
21
years of professional experience
Work History
Claims Specialist II
Mercury Insurance
Rancho Cucamonga, CA
11.2021 - 06.2026
- Analyzed claims to assess coverage and liability for mercury insurance clients.
- Evaluated damage reports for accuracy and completeness to ensure thorough processing.
- Collaborated with policyholders to gather essential information for claims assessments.
- Reduced loss ratios through prompt and fair claims processing.
- Delivered exceptional customer service by providing clear information and addressing concerns effectively.
- Managed caseload by prioritizing urgent or high-value claims for timely resolution.
- Negotiated settlements with claimants and attorneys to achieve equitable outcomes.
Mobile Expert
T-Mobile Wireless
Fontana, USA
06.2017 - 03.2021
- Aided managers by training new hires with products, sales techniques and overall retail day-to-day operations.
- Demonstrated strong customer service skills by actively engaging with customers to understand their needs.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Built effective relationships with management, peers, and product vendors to streamline communication.
- Aided managers by training new hires with products, sales techniques and overall retail day to day operations.
- Proactively addressed evolving business challenges and customer preferences to enhance service delivery.
- Conducted workshops for various products and services to increase knowledge of our products and company policy.
- Being proactive with our ever changing business environment and customer needs.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
Retail Customer Support
Verizon Wireless
Mira Loma, USA
12.2005 - 05.2012
- Organized staff schedules to enhance team productivity and efficiency.
- Generated sales by identifying customer needs for additional services and products.
- Assisted customers in resolving technical issues with phones, ensuring timely solutions.
- Managed opening and closing duties for store location to maintain operational flow.
- Collaborated with cross-functional teams to align and achieve project goals.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
Education
BSM - Business Management
University of Phoenix
Ontario, CASkills
- Claims analysis and expertise
- Effective communication
- Empathy and patience
- Negotiation and communication
- Customer service
- Bilingual proficiency
- Technical proficiency
- Analytical thinking
- Organizational skills
- Ethical judgment
Timeline
Claims Specialist II
Mercury Insurance
11.2021 - 06.2026
Mobile Expert
T-Mobile Wireless
06.2017 - 03.2021
Retail Customer Support
Verizon Wireless
12.2005 - 05.2012
BSM - Business Management
University of Phoenix