Denise Starkey
Cincinnati,OH
Summary
Efficient professional in hospitality and food service demonstrates high productivity and task completion with precision. Possess specialized skills in customer service, order management, and cleanliness maintenance. Excel in communication, teamwork, and adaptability, ensuring guest satisfaction and smooth operational flow.
Overview
10
10
years of professional experience
Work History
Banquet Server/cashier/Bartender
Hardrock casino
Cincinnati, Ohio
10.2022 - 03.2025
- Organized payment transactions accurately while providing excellent customer service.
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleared away used plates and utensils following end of meal service.
- Responded promptly and courteously to guest inquiries and complaints.
- Ensured that all dishes were served at the correct temperature.
- Served beverages and appetizers to guests in an efficient manner.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Participated in ongoing training to enhance job skills and knowledge.
- Answered questions regarding menu items and assisted guests in making selections.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Followed proper sanitation guidelines when handling food items.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Used clear communication to relay food and drink orders to kitchen staff.
- Inspected completed meals against individual orders to verify accuracy.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Educated guests on meals during by answering questions and bringing special orders.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Presented meal options to help patrons select food and beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Greeted guests upon arrival and provided assistance throughout the event.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Served orders by picking up and delivering selections from kitchen.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Provided refills on drinks as requested by customers.
- Changed table settings between courses as necessary.
- Replenished buffet lines with fresh foods as needed.
- Replenished beverages throughout meal service as needed.
- Stocked service stations with ice, napkins and straws.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Set up stations for serving meals according to established guidelines.
- Totaled checks and used cash register to accept payment for services.
- Processed cash and credit card payments accurately and efficiently.
- Provided exceptional service to high volume of daily customers.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Stocked server areas with supplies before, during and after shifts.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Communicated with chefs regarding any special requests from guests.
- Carried trays of food items from kitchen to dining areas.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Security Officer
Hardrock casino
Cincinnati, Ohio
07.2022 - 10.2022
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Guarded restricted areas to prevent unauthorized entry.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Banquet Server
Northern Kentucky convention center
Covington , KY
05.2015 - 07.2022
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Cleared away used plates and utensils following end of meal service.
- Served food and beverages to customers.
- Carried trays of food items from kitchen to dining areas.
- Provided refills on drinks as requested by customers.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Portioned, plated and garnished menu items to meet company standards.
- Stocked server areas with supplies before, during and after shifts.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Resolved guest complaints to maintain complete customer satisfaction.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Answered questions regarding menu items and assisted guests in making selections.
Order Picker/Perfect Binder Operator
Toyota Motor Manufacturing
Hebron, KY
02.2021 - 04.2021
- Marked and labeled containers with accurate shipping information to prevent delays.
- Communicated effectively with warehouse supervisors to report any inventory discrepancies.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Used handheld scanners to key in data for packages.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured that all safety regulations were followed while performing work duties.
- Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
Sprayground Staff /Lifeguard
Cincinnati Recreation Commission
Cincinnati, Ohio
04.2015 - 08.2018
- Communicated effectively with customers regarding their inquiries or complaints.
- Trained newly hired employees regarding company policies and operations.
- Participated in team meetings, presentations and special events.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
Education
High School Diploma -
Dohn Community High School
Cincinnati, Ohio11-2018
Skills
- Great communication skills
- Fast learner
- Great Team member
- Great people skills
- Great problem solving
- Customer service
- Multitasking Abilities
References
References available upon request.
Timeline
Banquet Server/cashier/Bartender
Hardrock casino
10.2022 - 03.2025
Security Officer
Hardrock casino
07.2022 - 10.2022
Order Picker/Perfect Binder Operator
Toyota Motor Manufacturing
02.2021 - 04.2021
Banquet Server
Northern Kentucky convention center
05.2015 - 07.2022
Sprayground Staff /Lifeguard
Cincinnati Recreation Commission
04.2015 - 08.2018
High School Diploma -
Dohn Community High School