Denise Strait
Johnstown
Summary
Results-driven Vice President with expertise in strategic planning, operational efficiency, and stakeholder collaboration. Proven ability to implement innovative solutions and drive process improvements that enhance healthcare delivery and reduce costs.
Overview
38
38
years of professional experience
Work History
Vice President of Claim Operations
Optum
Eden Prairie
10.2013 - 05.2024
- Led strategic initiatives to enhance healthcare delivery systems at Optum.
- Developed and executed strategic plans to advance organizational vision, ensuring alignment across departments.
- Championed innovative solutions to streamline workflows and reduce operational barriers.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Collaborated with cross-functional teams to enhance operational efficiency, aligning processes with organizational goals.
- Developed key partnerships with stakeholders to align on organizational goals and strategies.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Established performance standards for staff members in order to drive productivity levels.
- Oversaw budget planning processes and resource allocation for various projects.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Identified problems and implemented solutions to better streamline operations.
- Created communication strategies to facilitate clear dialogue between management and employees, fostering transparency and engagement.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Developed and implemented strategic business plans to drive growth and profitability.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
Vice President Government Loading Operations
Optum
Eden Prairie
07.2008 - 10.2013
- Directed operational strategies to enhance efficiency across multiple departments.
- Collaborated with senior leadership to align operations with organizational goals.
- Implemented process improvements to streamline workflows and reduce waste.
- Evaluated operational performance metrics to identify areas for improvement.
- Facilitated cross-departmental communication to foster teamwork and collaboration.
Director, National Credentialing
UnitedHealthcare
Columbus
03.2002 - 07.2008
- Streamlined daily operations to enhance overall efficiency and productivity.
- Managed cross-functional teams to ensure alignment with organizational goals.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed operational metrics to identify areas for process improvement.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Network Manager
UnitedHealthcare
Cincinnati
05.2000 - 03.2002
- Managed daily network operations and ensured system reliability.
- Developed training programs for staff on operational procedures and tools.
- Established workflows to streamline communication across departments.
Lead Business Manager
UnitedHealthcare
Columbus
07.1997 - 05.2000
- Managed daily operations to ensure efficient workflow and productivity.
- Developed and implemented standard operating procedures for team consistency.
- Coordinated cross-departmental communication to align objectives and resources.
- Oversaw inventory management, ensuring consistent claim processing outcomes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Regional Operations Manager
Nationwide Insurance
Columbus
02.1990 - 07.1997
- Analyzed operational data to identify trends and recommend strategic adjustments.
Provider Relations Manager
MD IPA (aka Mid Atlantic Medical Services Inc)
Rockville
06.1986 - 03.1989
Education
Some College (No Degree) - Business Management
Franklin University
Columbus, OHSkills
- Claims management
- Budget management
- Compliance oversight
- Performance analysis
- Process improvement
- Operational efficiency
- Strategic planning
Timeline
Vice President of Claim Operations
Optum
10.2013 - 05.2024
Vice President Government Loading Operations
Optum
07.2008 - 10.2013
Director, National Credentialing
UnitedHealthcare
03.2002 - 07.2008
Network Manager
UnitedHealthcare
05.2000 - 03.2002
Lead Business Manager
UnitedHealthcare
07.1997 - 05.2000
Regional Operations Manager
Nationwide Insurance
02.1990 - 07.1997
Provider Relations Manager
MD IPA (aka Mid Atlantic Medical Services Inc)
06.1986 - 03.1989
Some College (No Degree) - Business Management
Franklin University