Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Denise Sullivan

Carson City,NV

Summary

I have been managing upscale restaurants for the past 15 years & now am looking to get back on the floor as a server.


Hospitality is in my blood; welcoming guests from the moment they enter and attending to every detail making sure their visit is a memorable experience.


In the work place I'm no-nonsense and no drama. I show up, get the job done, do my sidework and go home.

Overview

17
years of professional experience
1
Certification

Work History

Rosa's Italian Restaurant

Manager
06.2021 - 01.2022

Job overview

  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Inn At The Pier

Server Manager
07.2020 - 03.2022

Job overview

  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

The Sawyer

Server Manager
05.2017 - 07.2022

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Toiyabe Golf Club

Server Manager
11.2007 - 05.2017

Job overview

  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Education

University of Idaho
Moscow, ID

Bachelor of Science from Marketing/Public Relations
06.2005

University Overview

Skills

  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Special Requests and Substitutions
  • Cool Under Pressure
  • Warm and Friendly
  • Team Player
  • High-Volume Dining
  • Specials Promotion and Upselling
  • Transactions and Cash Handling

Certification

  • ServSafe Food Protection Manager Certificate, expiration 9/22

Timeline

Manager
Rosa's Italian Restaurant
06.2021 - 01.2022
Server Manager
Inn At The Pier
07.2020 - 03.2022
Server Manager
The Sawyer
05.2017 - 07.2022
Server Manager
Toiyabe Golf Club
11.2007 - 05.2017
University of Idaho
Bachelor of Science from Marketing/Public Relations

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Denise Sullivan