Summary
Overview
Work History
Skills
Timeline
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Denise Swafford

Allen,Texas

Summary

Dynamic Store Support Manager at At Home Group Inc. with expertise in Zendesk management and cross-functional collaboration. Proven track record in enhancing operational efficiency through comprehensive reporting and process improvement. Skilled in team building and regulatory compliance, driving accuracy in pricing and promotional validation to support business objectives.

Overview

10
10
years of professional experience

Work History

Store Support Manager

At Home Group Inc.
Dallas, Texas
01.2015 - Current
  • Managed a team of 3 Support Specialists to address Zendesk ticket submissions effectively.
  • Oversaw comprehensive weekly, monthly, and quarterly reporting to enhance field operations support.
  • Collaborated with cross-functional teams to align goals and optimize service delivery.

Pricing Manager

At Home Group Inc.
Dallas, Texas
01.2015 - 02.2025
  • Reviewed and processed price and cost changes for accuracy and compliance.
  • Ensured price accuracy through rigorous administrative processes and SOX compliance.
  • Collaborated with cross-functional teams to verify accuracy of promotional materials.
  • Supported marketing team by validating all promotions reflected in communications.

Skills

  • Zendesk management
  • Data reporting
  • Cross-functional collaboration
  • Price accuracy
  • Regulatory compliance
  • Promotional validation
  • Employee training
  • Team building
  • Process improvement
  • Store operations

Timeline

Store Support Manager

At Home Group Inc.
01.2015 - Current

Pricing Manager

At Home Group Inc.
01.2015 - 02.2025

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Denise Swafford