Denise Thiessen
Nashville,TN
Summary
Proven leader in animal care, adept in behavioral control and animal nutrition, honed across roles at The Dog House and Pet Resorts Of America. Excelled in enhancing animal wellbeing and operational efficiency, demonstrating exceptional multitasking abilities and resilience. Achieved significant improvements in kennel hygiene and customer satisfaction, showcasing a commitment to excellence in all facets of pet care.
Overview
7
7
years of professional experience
Work History
Kennel Technician
Pet Resorts Of America
04.2021 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
Daycare Manager
The Dog House
03.2019 - 07.2020
- All duties of Shift Supervisor, supplemental support of Kennel Technicians in their duties as needed (volume permitting) as well as the administrative/supervisory duties of a Daycare Manager as detailed below:
- Reconciled any unresolved drawer balancing issues Shift Supervisors encountered the previous day
- Responsible for tip distribution among the Shift Supervisors and Kennel Technicians
- Managed the monthly Dog House e-newsletter, which entailed:
- Selecting Dog of the Month and writing a custom bio about the featured dog
- Incorporating relevant or seasonal articles into the e-newsletter
- Ensuring customer communication preferences for the newsletter are implemented
- Created and maintained the weekly work schedule for approximately 8 - 10 employees
- Ensured sick employee shifts were covered as needed
- Managed time sheets and payroll for approximately 8 - 10 employees
- Addressed and resolved any escalated customer concerns should they arise
- Managed the whole operation with minimal staff (2 people total) during the Covid-19 pandemic
- Monitored stock levels for office and cleaning supplies, dog food, shopping/ordering as needed
- Make sure dogs were being fed and all kennels were set up properly
- Conducted employee reviews at designated intervals set by Owner
Shift Supervisor
The Dog House
12.2018 - 07.2020
- Providing instruction and support for Kennel Technicians in all above duties in addition to the following:
- Checking dogs in and out of the daycare, including labeling and cataloging all belongings
- Answering phones, scheduling boarding reservations and grooming visits
- Processing customer cash and charge transactions, including end of day drawer balancing
- Called vet offices to keep vaccination records up to date
- Administered Bordetella vaccine
- Administered boarding dogs’ daily medications in accordance with their owner’s instructions
- Assessed any medical situations as needed for onsite first aid or veterinary referral
- Ensuring all kennels and play spaces have been cleaned and sanitized by Kennel Technicians
- Responsible for the overall cleanliness of all customer facing areas of the facility
Kennel Technician
The Dog House
03.2018 - 07.2020
- Supervision and behavioral direction of up to 70 daycare dogs in a mixed size playgroup
- Routine upkeep, sanitization and maintenance of the facilities
- Feeding all boarding dogs in accordance with their owner’s instructions
- Promoting a positive, safe experience for the dogs and a pleasant transfer for their owners
- Capturing photos of our client’s dogs at play for our official Facebook page or stills for profile photos
Education
Canine CPR Certification -
Boulder, CO06.2019
Bachelor of Science - Biology
Metropolitan State College of Denver
Denver, CO05.2009
Nine months - Veterinary Assistant coursework
PIMA Medical Institute
Thornton, CO01.2005
Skills
- Patience and resilience
- Animal handling expertise
- Animal nutrition proficiency
- Behavioral control
- Multitasking Abilities
Phone
cell, 720-788-7366
Timeline
Kennel Technician
Pet Resorts Of America
04.2021 - Current
Daycare Manager
The Dog House
03.2019 - 07.2020
Shift Supervisor
The Dog House
12.2018 - 07.2020
Kennel Technician
The Dog House
03.2018 - 07.2020
Canine CPR Certification -
Bachelor of Science - Biology
Metropolitan State College of Denver
Nine months - Veterinary Assistant coursework
PIMA Medical Institute
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