Denise Thompson
Centralia
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1994
1994
years of post-secondary education
Work History
Parking Enforcement Officer
Chehalis Police Department
Chehalis
03.2022 - 10.2025
- Monitored parking areas to ensure compliance with regulations, resulting in improved traffic flow and safety.
- Issued citations for parking violations, effectively deterring unlawful parking behavior and enhancing community compliance.
- Collaborated with local law enforcement to address recurring parking issues, fostering stronger community relationships and communication.
- Conducted regular inspections of parking zones, identifying and reporting maintenance needs to improve overall facility conditions.
- Provided assistance to the public regarding parking regulations, contributing to increased awareness and adherence to parking laws.
- Utilized two-way radio communication to receive instructions from dispatch personnel.
- Monitored parking lots for unauthorized vehicles or suspicious activity.
- Enforced handicapped parking regulations in designated areas.
Manager
SUBWAY®Restaurants
Chehalis
08.2009 - 03.2022
- Led daily operations and staff management, ensuring efficient service and adherence to health standards.
- Trained and mentored team members, enhancing performance and fostering a collaborative workplace environment.
- Implemented inventory management strategies, reducing waste and optimizing stock levels for improved profitability.
- Developed and maintained positive customer relationships, resulting in increased repeat business and customer loyalty.
- Ensured compliance with food safety regulations, maintaining a safe and clean environment for employees and customers.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Dealer/Casino Floor Supervisor
Lucky Eagle Casino/Quinault Beach Resort and Casin
Chehalis
01.1996 - 08.2009
- Supervised daily operations on the casino floor, ensuring compliance with gaming regulations and enhancing customer satisfaction.
- Trained and mentored new dealers, fostering a collaborative environment that improved team performance and service quality.
- Monitored gaming activities, identified discrepancies, and implemented corrective actions to maintain operational integrity and security.
- Provided exceptional customer service by resolving conflicts and addressing inquiries, enhancing the overall guest experience on the casino floor.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Followed federal and state regulations along with company policies.
- Performed functional game duties quickly by efficiently handling money and chips.
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
Education
GED
Olympia , WaSkills
- Parking enforcement
- Citation issuance
- Compliance monitoring
- Community engagement
- Public assistance
- Two-way radio communication
- Food safety compliance
- Operational oversight
- Conflict resolution
- Gaming regulation compliance
- Cash handling
- Relationship building
- Problem-solving
- Multitasking
- Strong ethics
- Self motivation
- Organizational skills
- Self-discipline
- Dispatch communication
- Attention to detail
- Report writing
Timeline
Parking Enforcement Officer
Chehalis Police Department
03.2022 - 10.2025
Manager
SUBWAY®Restaurants
08.2009 - 03.2022
Dealer/Casino Floor Supervisor
Lucky Eagle Casino/Quinault Beach Resort and Casin
01.1996 - 08.2009
GED