Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Turner

McDonough

Summary

Experienced customer service professional with 25 years in documentation review and conflict resolution. Skilled in processing and verifying information accurately. Consistently improved customer satisfaction levels through effective communication and detail-oriented approaches.

Overview

26
26
years of professional experience

Work History

Senior Customer Service Representative

FedEx
07.1984 - 05.2010
  • Enhanced customer satisfaction and loyalty by effectively resolving complex concerns and providing high first-call resolution rates.
  • Implemented strategies to reduce call wait times, improving overall service efficiency and customer experience.
  • Addressed and de-escalated conflicts using professional communication and advanced procedural knowledge.
  • Processed and verified customer documentation accurately, utilizing multiple databases and information sources.
  • Logged and documented call interactions thoroughly to prevent future errors and support continuous improvement efforts.

Education

High School Diploma - undefined

Abraham Lincoln High School
Port Arthur, TX

Associate in Arts (A.A.) -

Kaplan University
Online
05.2018

Skills

  • Conflict management techniques
  • Customer service advice
  • Reviewing documentation
  • Telephone handling skills
  • Meticulous attention to detail
  • Strategic decision making
  • Relationship-building skills

Timeline

Senior Customer Service Representative

FedEx
07.1984 - 05.2010

High School Diploma - undefined

Abraham Lincoln High School

Associate in Arts (A.A.) -

Kaplan University

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