Denise Turner
McDonough
Summary
Experienced customer service professional with 25 years in documentation review and conflict resolution. Skilled in processing and verifying information accurately. Consistently improved customer satisfaction levels through effective communication and detail-oriented approaches.
Overview
26
26
years of professional experience
Work History
Senior Customer Service Representative
FedEx
Atlanta, GA, United States
07.1984 - 05.2010
- Enhanced customer satisfaction and loyalty by effectively resolving complex concerns and providing high first-call resolution rates.
- Implemented strategies to reduce call wait times, improving overall service efficiency and customer experience.
- Addressed and de-escalated conflicts using professional communication and advanced procedural knowledge.
- Processed and verified customer documentation accurately, utilizing multiple databases and information sources.
- Logged and documented call interactions thoroughly to prevent future errors and support continuous improvement efforts.
Education
High School Diploma - undefined
Abraham Lincoln High School
Port Arthur, TXAssociate in Arts (A.A.) -
Kaplan University
Online05.2018
Skills
- Conflict management techniques
- Customer service advice
- Reviewing documentation
- Telephone handling skills
- Meticulous attention to detail
- Strategic decision making
- Relationship-building skills
Timeline
Senior Customer Service Representative
FedEx
07.1984 - 05.2010
High School Diploma - undefined
Abraham Lincoln High School
Associate in Arts (A.A.) -
Kaplan University