Denise Ulibarri
Harley Davidson of Scottsdale
Peoria,AZ
7
years of professional experience
Highly motivated individual with a strong background in customer service, sales, and team management. Skilled in casework, computer operations, and multitasking. Excellent communicator with proven problem-solving and organizational abilities.
Work History
Motorclothes Sales Associate
1 Year 2 Months- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in product selection, showcasing knowledge of merchandise features and benefits.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Maintained inventory accuracy through regular stock checks and organization of displays.
- Collaborated with management to develop promotional campaigns, driving increased foot traffic.
- Supported cross-functional initiatives by collaborating with other departments such as marketing or operations when needed for maximum impact on business objectives.
Direct Support Specialist
7 Months- As a Direct Support Specialist, I provide individualized support to children and families in various settings, ensuring their safety, well-being, and independence.
- Assisted with the development and implementation of personalized care plans, focusing on emotional, social, and behavioral development, while fostering positive, trusting relationships with clients.
- Supported children and families in achieving personal goals related to daily living skills, communication, and socialization, using evidence-based practices and interventions. Monitored and documented client progress, behaviors, and incidents per company policies, ensuring accurate and timely reports for effective care coordination and case management.
- Collaborate with interdisciplinary teams, including social workers, therapists, and educators, to create a comprehensive support system for clients.
- Provide crisis intervention when necessary, de-escalating challenging behaviors while ensuring client safety and maintaining a calm and supportive environment.
- Maintain a high standard of confidentiality and compliance with HIPAA regulations in all interactions with clients and documentation, and I participate in ongoing training and professional development to stay current with best practices in child and family services.
Authorization Specialist
1 Year 9 Months- In my role as an Authorization Specialist, Communicated with customers and service providers through email, phone, and online platforms to ensure clarity and satisfaction. Reviewed contractor estimates, inspection reports, and prior invoices to make informed claim coverage decisions, establishing appropriate reserves and settlement values. Responded to customer inquiries and proactively engaged with customers while collaborating with cross-functional teams in sales, purchasing, and field operations.
- Managed authorization requests, ensuring compliance with company policies and guidelines.
- Evaluated warranty claims to determine eligibility for coverage and services.
- Collaborated with cross-functional teams to streamline authorization processes and improve efficiency.
Customer Service Representative/Dispatch
1 Year 5 Months- Responded to customer inquiries electronically or by phone, monitored and tracked customer appointments, and reached out to customers to enhance satisfaction.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed warranty claims processing, ensuring compliance with company policies and guidelines.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Part-Time Athlete
1 Year 4 Months- During my time as a Part-Time Athlete at Nike, Delivered customer service and maintained product displays to enhance customer satisfaction and store cleanliness. I assisted with register work and product selection and worked as part of a team in back-of-house operations.
- Developed and executed training programs to enhance athletic performance and skill development.
- Collaborated with coaches to design personalized training plans for diverse athlete needs.
- Analyzed performance data to identify areas for improvement and optimize training strategies.
Education
Diploma
Diploma acquired May 2019
Timeline
Motorclothes Sales Associate
Harley Davidson of Scottsdale
06.2025 - CurrentRead More
Direct Support Specialist
Child and Family Support Services
08.2024 - 03.2025Read More
Authorization Specialist
Super Home Warranty
10.2022 - 07.2024Read More
Customer Service Representative/Dispatch
Super Home Warranty
05.2021 - 10.2022Read More
Part-Time Athlete
Nike
02.2020 - 06.2021Read More
Ponderosa High School
Diploma
Read More