Denise Venters
Spokane Valley,WA
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Laserpro documentation standards and regulations.
Overview
22
22
years of professional experience
Work History
Fulfillment Associate
Amazon
07.2022 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
Mortgage Loan Closer
Global Federal Credit Union
07.2020 - 07.2023
- Provided highest level of service and support to customers, closing agents and realtors.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Pleasantly answered questions from customers, typically returning calls within 1 hour
Assistant Branch Manager
City National Bank & Trust
04.2018 - 09.2019
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised team of 5 - 6 branch employees and made recommendations regarding performance evaluations
Loan Pre-approval Specialist
Prosperity Bank
03.2015 - 08.2015
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assessed loan portfolios for compliance with underwriting policies.
- Monitored pipelines to track and log status of loans.
Loan Processor
First National Bank & Trust Company
03.2011 - 08.2013
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
Senior Loan Documentation Specialist III
Northrim Bank
11.2001 - 08.2006
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Completed 300+ loans of varying degrees of difficulty per month
- Well versed in SBA and other participated loan products
Education
No Degree - Business Administration And Accounting
University of Phoenix
Tempe, AZHigh School Diploma -
Chugiak High School
Chugiak, AK06.1994
Skills
- Data Accuracy
- Quality Assurance
- Government Standards
- Microsoft Office
- UCC Filings
- Federal Statutes
- Title Requirements
- Loan Records Filing and Maintenance
- Laser Pro
Timeline
Fulfillment Associate
Amazon
07.2022 - Current
Mortgage Loan Closer
Global Federal Credit Union
07.2020 - 07.2023
Assistant Branch Manager
City National Bank & Trust
04.2018 - 09.2019
Loan Pre-approval Specialist
Prosperity Bank
03.2015 - 08.2015
Loan Processor
First National Bank & Trust Company
03.2011 - 08.2013
Senior Loan Documentation Specialist III
Northrim Bank
11.2001 - 08.2006
No Degree - Business Administration And Accounting
University of Phoenix
High School Diploma -
Chugiak High School