Denise Venters
Spokane Valley,WA
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Laserpro documentation standards and regulations.
Overview
22
22
years of professional experience
Work History
Fulfillment Associate
Amazon
Spokane Valley, WA
07.2022 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
Mortgage Loan Closer
Global Federal Credit Union
Spokane, WA
07.2020 - 07.2023
- Provided highest level of service and support to customers, closing agents and realtors.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Pleasantly answered questions from customers, typically returning calls within 1 hour
Assistant Branch Manager
City National Bank & Trust
Shawnee, OK
04.2018 - 09.2019
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised team of 5 - 6 branch employees and made recommendations regarding performance evaluations
Loan Pre-approval Specialist
Prosperity Bank
Oklahoma City, OK
03.2015 - 08.2015
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assessed loan portfolios for compliance with underwriting policies.
- Monitored pipelines to track and log status of loans.
Loan Processor
First National Bank & Trust Company
Shawnee, OK
03.2011 - 08.2013
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
Senior Loan Documentation Specialist III
Northrim Bank
Anchorage, AK
11.2001 - 08.2006
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Completed 300+ loans of varying degrees of difficulty per month
- Well versed in SBA and other participated loan products
Education
No Degree - Business Administration And Accounting
University of Phoenix
Tempe, AZHigh School Diploma -
Chugiak High School
Chugiak, AK06.1994
Skills
- Data Accuracy
- Quality Assurance
- Government Standards
- Microsoft Office
- UCC Filings
- Federal Statutes
- Title Requirements
- Loan Records Filing and Maintenance
- Laser Pro
Timeline
Fulfillment Associate
Amazon
07.2022 - Current
Mortgage Loan Closer
Global Federal Credit Union
07.2020 - 07.2023
Assistant Branch Manager
City National Bank & Trust
04.2018 - 09.2019
Loan Pre-approval Specialist
Prosperity Bank
03.2015 - 08.2015
Loan Processor
First National Bank & Trust Company
03.2011 - 08.2013
Senior Loan Documentation Specialist III
Northrim Bank
11.2001 - 08.2006
No Degree - Business Administration And Accounting
University of Phoenix
High School Diploma -
Chugiak High School