Denise Villarreal
Pearland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Apparel Associate
Dicks Sporing Goods
Friendswood, TX
05.2023 - Current
- Replenished merchandise on sales floor as needed throughout the day.
- Identified potential theft by monitoring suspicious activity in the store.
- Offered additional assistance when necessary to help increase overall customer satisfaction ratings.
- Provided customers with information regarding product features, benefits, and care instructions.
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
Host
Bombshells Restaurant And Bar
Houston, TX
03.2023 - 04.2024
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
Online Personal Shopper
Kroger
Pearland, TX
01.2023 - 02.2024
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Maintained accurate records of orders, returns, exchanges and payments.
- Responded promptly to customer inquiries via phone or email.
- Tracked inventory levels and replenished stock when necessary.
Caregiver
Firefly Dual Language Academy
Houston, TX
03.2021 - 01.2023
- Maintained accurate records of each child's attendance, behavior, meals served, naps taken and activities participated in.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Employed positive guidance strategies to encourage children and improve behavior.
- Developed and implemented lesson plans and activities for children of various ages.
- Assisted children in development of social, communication and problem-solving skills.
- Managed multiple tasks simultaneously while remaining calm under pressure.
Education
Some College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Stock replenishment
- Store maintenance
- Upselling strategies
- Retail Merchandising
- Excellent Communication
- Organization
- Customer Service
- Fluent in Spanish
- Email and telephone decorum
- Time Management
Languages
Spanish
Native/ Bilingual
Certification
- BLS Certified
Timeline
Apparel Associate
Dicks Sporing Goods
05.2023 - Current
Host
Bombshells Restaurant And Bar
03.2023 - 04.2024
Online Personal Shopper
Kroger
01.2023 - 02.2024
Caregiver
Firefly Dual Language Academy
03.2021 - 01.2023
Some College (No Degree) - Nursing
Houston Community College