Denise Warren
Naperville,IL
Summary
Driven and detail-oriented professional with extensive experience in project coordination and technical support, notably at Arthur J. Gallagher. Excelled in resource management and deadline adherence, enhancing project workflows and stakeholder relationships. Demonstrated good judgment and project coordination skills, significantly improving system efficiency and client satisfaction without exceeding a single numerical percentage in achievements.
Overview
25
25
years of professional experience
Work History
Project Coordinator
Arthur J. Gallagher
01.2022 - 09.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Production Support Analyst
Arthur J. Gallagher & Company
07.2015 - 01.2022
- Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
- Reported economic modeling of licensing projects and income/cash flow forecasts.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
Product Implementation Specialist
MB Financial(formerly Cole Taylor Bank)
05.1999 - 10.2014
- Assisted account executives with strengthening client relationships through targeted solutions.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Handled over 55 incoming calls daily while providing excellent customer service.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
Education
Bachelor of Arts - Health Management And Clinical Assistance
Concordia University Chicago
River Forest, IL12.2024
Skills
- Resource Management
- Project Coordination
- Deadline Adherence
- Good Judgment
- Conflict Resolution
- Customer Support
- Software Implementation
- Data Migration
- User Training
Timeline
Project Coordinator
Arthur J. Gallagher
01.2022 - 09.2024
Production Support Analyst
Arthur J. Gallagher & Company
07.2015 - 01.2022
Product Implementation Specialist
MB Financial(formerly Cole Taylor Bank)
05.1999 - 10.2014
Bachelor of Arts - Health Management And Clinical Assistance
Concordia University Chicago
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