Denise Whipp
Warren,PA
Summary
Dynamic real estate professional with a proven track record at ERA Team VP Real Estate, excelling in agent development and performance culture. Expertise in strategic business planning and team leadership, driving affiliate growth and retention. Recognized for impactful training programs and strong communication skills, fostering organizational improvements and compliance excellence.
Overview
39
39
years of professional experience
Work History
Associate Broker, NY and PA
ERA Team VP Real Estate
Chautauqua, NY
01.2012 - Current
- Lead agent development and support initiatives across multiple offices, helping retain top talent and foster a strong performance culture.
- Create and implement dynamic training programs aligned with ERA national brand offerings, new tech rollouts, and compliance mandates.
- Act as liaison between agents, leadership, and corporate, ensuring communication is clear and actionable.
- Advise executive leadership on growth opportunities, affiliate needs, and organizational improvements.
- Contribute to national ERA programs, events, and product feedback loops.
Office Manager, Associate Broker (PA & NY)
Coldwell Banker Phil Mathyer Real Estate
Warren, PA
01.1997 - 01.2012
- Oversaw operations of 4 office locations, including team leadership, financial oversight, agent recruitment, and franchise alignment.
- Led the brokerage through operational transitions, implemented technology upgrades, and introduced training processes that improved productivity.
- Maintained NY and PA regulatory compliance, managed office P&L, and supported both buyer/seller transactions directly and via team coaching.
Claims Adjuster (Homeowners Insurance)
USAA Insurance
, National
01.1987 - 01.1996
- Company Overview: National
- Managed catastrophe and high-stress insurance claims nationally, requiring strong interpersonal and policy interpretation skills.
- Awarded USAA’s “Phone Pro” award for excellence in conflict resolution and customer satisfaction.
- National
Education
B.A. - Business Administration/Marketing
SUNY Fredonia
Fredonia, NYA.A.S. - Business Administration
Jamestown Community College
Jamestown, NYSkills
- Affiliate Growth & Retention
- Strategic Business Planning
- Real Estate Brokerage Leadership
- Franchise Operations
- Contract Negotiation & Compliance
- Team Leadership & Mentorship
- Performance coaching and agent retention
- Training & Development
- Mergers & Acquisitions Support
- Financial Oversight & P&L Insight
- Brand Alignment & Culture Building
- Public Speaking & Executive Presence
- Data-Driven Decision Making
Education And Professional Development
- B.A. in Business Administration/Marketing, SUNY Fredonia, Fredonia, NY
- A.A.S. in Business Administration, Jamestown Community College, Jamestown, NY
Ongoing Training And Certifications
- ERA Leadership Academy, 2014-01-01
- Leadership Warren County
- Dozens of self-improvement, real estate compliance, and franchise brand courses
Websites
Professional Affiliations And Leadership
- President, Warren County Board of Realtors
- President, United Fund of Warren County (Past)
- Board Member, Warren/Forest County Hi-Ed Council
- Member, Blighted Property Committee for City of Warren
- Member, First Lutheran Church Council
Licensure And Technical Skills
Associate Broker – New York and Pennsylvania (non-reciprocal), Microsoft Office Suite, CRM platforms, Transaction Management Software
Community Involvement And Interests
Active volunteer and community leader; passionate about mentoring, leadership, and laughter in the workplace. Celebrating 35 years of marriage and the joys of grandparenthood.
Timeline
Associate Broker, NY and PA
ERA Team VP Real Estate
01.2012 - Current
Office Manager, Associate Broker (PA & NY)
Coldwell Banker Phil Mathyer Real Estate
01.1997 - 01.2012
Claims Adjuster (Homeowners Insurance)
USAA Insurance
01.1987 - 01.1996
B.A. - Business Administration/Marketing
SUNY Fredonia
A.A.S. - Business Administration
Jamestown Community College
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