Denise Whittington
Murphysboro,IL
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Community Health and Emergency Services
Carbondale , IL
05.2023 - Current
- Developed financial reports detailing accounts receivable aging status.
- Performed additional duties as assigned by management team.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Gaming Service Representative
GoldMine
MURPHYSBORO , Illinois
10.2021 - Current
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Managed assigned shift tasks such as balancing registers, preparing bank deposits and completing paperwork accurately.
- Resolved customer complaints in a professional manner according to established guidelines.
- Assisted patrons with game play, including redemption of tickets or credits.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Self-motivated, with a strong sense of personal responsibility.
Seasonal Tax Preparer
Jackson Hewitt
Carbondale, IL
11.2019 - 11.2023
- Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Compiled data from clients to accurately complete tax forms.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
Education
Associate - Accounting
Shawnee Community College
Ullin, ILBachelor Of Administration - Business Administration
Southern New Hampshire University
Hooksett, NH05.2023
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH08-2023
Skills
- Claims Processing
- Contract Preparation
- Payment posting
- Invoice Processing
- HIPAA Compliance
- Customer Engagement
Timeline
Billing Specialist
Community Health and Emergency Services
05.2023 - Current
Gaming Service Representative
GoldMine
10.2021 - Current
Seasonal Tax Preparer
Jackson Hewitt
11.2019 - 11.2023
Associate - Accounting
Shawnee Community College
Bachelor Of Administration - Business Administration
Southern New Hampshire University
Associate of Arts - Business Administration
Southern New Hampshire University