Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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Denise Wilhelm-Owen

Vancouver

Summary

Driven Technical Product Manager with 15+ years of experience in business analysis, process optimization, and product management. Certified PMI, PMP, ITAM, ITIL professional, skilled in leading distributed teams with strategic foresight and robust analytical capabilities. Renowned for quality communication, problem-solving, and efficiency in fast-paced environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Principal Technical Product Manager

Oracle USA
02.2010 - Current
  • Achieved global rollout of ITIL SAM tooling and compliance documentation.
  • Enhanced service delivery through streamlined IT asset management processes and best practices.
  • Facilitated operational support for ITSM processes, ensuring compliance with SLAs.
  • Developed KPIs to monitor asset performance and enable data-driven decisions.
  • Consolidated IT asset budgeting, achieving $18 million in cost savings within one year.
  • Partnered with leaders to align business needs with actionable insights and processes.

Senior Business Analyst Program Manager

Oracle
06.2000 - 02.2010
  • Enhanced IT governance efficiency by 38% through strategic asset management insights.
  • Implemented ITIL Service Management framework with global teams for compliance and efficiency.
  • Streamlined Software Asset Management processes to reduce costs and improve service delivery.
  • Established KPIs for asset performance, enabling data-driven decision-making and compliance.
  • Documented Standard Operating Procedures to enhance asset management efficiency and compliance.

Education

Bachelor of Science -

University of Phoenix

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Mission College

Skills

  • Product Management
  • People Management
  • Product Development
  • Requirements Analysis
  • Planning and Strategy
  • Contract Review
  • Documentation
  • Excellent communication
  • Flexible
  • Quick thinker
  • Adaptability
  • Problem solving

Accomplishments

  • Established ITIL Service Management with a global team in designing and implementing an asset management framework with workflows, increasing IT governance efficiency by 38% and ensuring compliance with industry regulations. (Audit results / reductions)
  • ·Consolidated budgeting and forecasting for IT asset management, ensuring accurate expense allocation to cost centers and optimizing non-labor resource spending achieving $18 million in cost savings (1 year) through data analysis of spend, vendor and contract reviews, negotiations, and tooling standardizations.

Certification

  • PROJECT MANAGEMENT: Agile, ITIL, ITAM, PRINCE2 Foundation, PMI/PMP, SCRUM Master
  • SOFTWARE: APEX, MICROSOFT PROJECT, AI, ATLASSIAN, SERVICENOW, ORACLE BI
  • OPERATIONS MANAGEMENT, SUPPLY CHAIN MANAGEMENT
  • BUSINESS ANALYTICS, CRITICAL THINKING

Timeline

Senior Principal Technical Product Manager

Oracle USA
02.2010 - Current

Senior Business Analyst Program Manager

Oracle
06.2000 - 02.2010

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Mission College

Bachelor of Science -

University of Phoenix