Denise Wilhelm-Owen
Vancouver
Summary
Driven Technical Product Manager with 15+ years of experience in business analysis, process optimization, and product management. Certified PMI, PMP, ITAM, ITIL professional, skilled in leading distributed teams with strategic foresight and robust analytical capabilities. Renowned for quality communication, problem-solving, and efficiency in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Principal Technical Product Manager
Oracle USA
02.2010 - Current
- Achieved global rollout of ITIL SAM tooling and compliance documentation.
- Enhanced service delivery through streamlined IT asset management processes and best practices.
- Facilitated operational support for ITSM processes, ensuring compliance with SLAs.
- Developed KPIs to monitor asset performance and enable data-driven decisions.
- Consolidated IT asset budgeting, achieving $18 million in cost savings within one year.
- Partnered with leaders to align business needs with actionable insights and processes.
Senior Business Analyst Program Manager
Oracle
06.2000 - 02.2010
- Enhanced IT governance efficiency by 38% through strategic asset management insights.
- Implemented ITIL Service Management framework with global teams for compliance and efficiency.
- Streamlined Software Asset Management processes to reduce costs and improve service delivery.
- Established KPIs for asset performance, enabling data-driven decision-making and compliance.
- Documented Standard Operating Procedures to enhance asset management efficiency and compliance.
Education
Bachelor of Science -
University of Phoenix
undefined
Mission College
Skills
- Product Management
- People Management
- Product Development
- Requirements Analysis
- Planning and Strategy
- Contract Review
- Documentation
- Excellent communication
- Flexible
- Quick thinker
- Adaptability
- Problem solving
Accomplishments
- Established ITIL Service Management with a global team in designing and implementing an asset management framework with workflows, increasing IT governance efficiency by 38% and ensuring compliance with industry regulations. (Audit results / reductions)
- ·Consolidated budgeting and forecasting for IT asset management, ensuring accurate expense allocation to cost centers and optimizing non-labor resource spending achieving $18 million in cost savings (1 year) through data analysis of spend, vendor and contract reviews, negotiations, and tooling standardizations.
Certification
- PROJECT MANAGEMENT: Agile, ITIL, ITAM, PRINCE2 Foundation, PMI/PMP, SCRUM Master
- SOFTWARE: APEX, MICROSOFT PROJECT, AI, ATLASSIAN, SERVICENOW, ORACLE BI
- OPERATIONS MANAGEMENT, SUPPLY CHAIN MANAGEMENT
- BUSINESS ANALYTICS, CRITICAL THINKING
Timeline
Senior Principal Technical Product Manager
Oracle USA
02.2010 - Current
Senior Business Analyst Program Manager
Oracle
06.2000 - 02.2010
undefined
Mission College
Bachelor of Science -
University of Phoenix