Denise Williams
Thomasville,GA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
35
35
years of professional experience
Work History
Caregiver
Mrs. Irma Waddell
09.2017 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
Correctional Officer/Corrections Technician
Brevard County Sheriff's Office
01.2005 - 09.2017
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Customer Service Representative
Office Depot Inc
01.1999 - 11.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Depot Intrim
Customer Service Representative
11.1998 - 12.1998
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Customer Service Representative
APAC Teleservices
01.1996 - 11.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Instructional Assistant
Camden Board Of Education
09.1988 - 12.1996
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
Education
No Degree - Criminal Justice
Brevard Community College
Titusville, FLWord Processing
CenterForEmployment Training
Delray Beach, FLBusiness School Diploma
Harris School of Business - Cherry Hill
Cherry Hill, NJHigh School Diploma -
Camden High School
Camden, NJ09.1979
Skills
- Companionship and Emotional Support
- Client Documentation
- Behavior Redirection
- Patient Care
- Patient and Caregiver Education
- Meal Planning and Preparation
Timeline
Caregiver
Mrs. Irma Waddell
09.2017 - 03.2023
Correctional Officer/Corrections Technician
Brevard County Sheriff's Office
01.2005 - 09.2017
Customer Service Representative
Office Depot Inc
01.1999 - 11.2004
Office Depot Intrim
Customer Service Representative
11.1998 - 12.1998
Customer Service Representative
APAC Teleservices
01.1996 - 11.1998
Instructional Assistant
Camden Board Of Education
09.1988 - 12.1996
No Degree - Criminal Justice
Brevard Community College
Word Processing
CenterForEmployment Training
Business School Diploma
Harris School of Business - Cherry Hill
High School Diploma -
Camden High School
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