Denise Ziemann
Minneapolis,MN
Summary
Driven Human Factors Engineer with experience working as a registered nurse for 18 years. Hardworking and and meticulous with a passion for improving safety and usability of medical devices
Overview
24
24
years of professional experience
Work History
Senior Human Factors Engineer
Kablooe Design
08.2023 - Current
- Analyze and interpret data to identify trends and recommend improvements.
- Conduct ethnographic research studies to provide insight into key user needs and pain points
- Resolve usability obstacles through testing and iteration, prioritizing development methods.
- Apply both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Plan and moderate formative and summative usability studies
Clinical Applications Engineer, Human Factors
3m Healthcare
01.2019 - 08.2023
- Documented and developed usability engineering procedures and processes.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Performed testing on medical device design elements and complete medical device designs, authoring feedback reports for use in future updates and for submissions to FDA for 510K submission
- Analyzed user feedback to influence future medical device updates, ameliorating user concerns and pain points.
Senior Application Engineer
3m Healthcare
08.2016 - 01.2019
- Gave presentations to conference attendees, clinicians and administrators.
- Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.
- Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers.
- Resolved customer concerns through accurate and timely investigation and partnered with sales team members and clinical specialists to develop solutions.
- Prepared reports and updated required documentation.
- Worked closely with in-house marketing team to develop customer facing clinical content and education.
- Provided sales team yearly training on medical portfolios and provided onboarding to new sales team members.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Analyzed user feedback and implemented changes to product design.
- Collaborated with Regulatory Affairs to write Instructions for Use for new products and update existing IFU's.
- Served as the voice of customer on New Production Innovation teams.
Triage Nurse
3m Corporate Headquarters
01.2016 - 08.2016
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Delivered array of employee health services at company, which included health screenings and immunizations.
- Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
- Employed nursing skills to evaluate patient care needs, prioritize treatment and maintain patient flow.
- Provided individualized medical counseling for employees and coordinated examination requirement activities.
Neonatal Intensive Care Unit Registered Nurse
Children's Hospitals
04.2006 - 10.2015
- Assessed, evaluated, and cared for neonatal patients ranging from 22 weeks gestation to full term with complications.
- Assessed, evaluated and cared for post surgical neonates
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Guided caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Educated families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Peripheral and arterial IV insertion, administration of medication, catheter insertion, and airway management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, ecmo, high frequency ventilation, EEG, CPAP
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Attended high-risk deliveries and responded to neonatal emergencies in labor and delivery units as part of the neonatal response team.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to work in high intensity critical situations.
Neonatal Intensive Care Unit Registered Nurse
Hennepin County Medical Center
01.2001 - 04.2006
- Assessed, evaluated, and cared for neonatal patients ranging from 22 weeks gestation to full term with complications.
- Assessed, evaluated and cared for post surgical neonates
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Guided caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Educated families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Peripheral and arterial IV insertion, administration of medication, catheter insertion, and airway management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, ecmo, high frequency ventilation, EEG, CPAP
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Attended high-risk deliveries and responded to neonatal emergencies in labor and delivery units as part of the neonatal response team.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to work in high intensity critical situations.
Registered Nurse, Cardiac Telemetry
Abbott Northwestern Hospital
12.1999 - 01.2001
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Implemented medication and IV administration, catheter insertion, and airway management.
Education
Bachelor of Science - Nursing
Minnesota State University - Mankato
Mankato, MN12.1999
Skills
- Root Cause Analysis
- Simulated Use TEsting
- Task Analysis
- Usability Design
- Risk Analysis
- Ethnographic Research
- Human Factors and Usability Industry Standards
- Critical Care
Timeline
Senior Human Factors Engineer
Kablooe Design
08.2023 - Current
Clinical Applications Engineer, Human Factors
3m Healthcare
01.2019 - 08.2023
Senior Application Engineer
3m Healthcare
08.2016 - 01.2019
Triage Nurse
3m Corporate Headquarters
01.2016 - 08.2016
Neonatal Intensive Care Unit Registered Nurse
Children's Hospitals
04.2006 - 10.2015
Neonatal Intensive Care Unit Registered Nurse
Hennepin County Medical Center
01.2001 - 04.2006
Registered Nurse, Cardiac Telemetry
Abbott Northwestern Hospital
12.1999 - 01.2001
Bachelor of Science - Nursing
Minnesota State University - Mankato