Jace Michael Flanagan
Milwaukee,WI
Summary
Skilled in leveraging Human Factors Engineering principles to develop impactful solutions for complex problems. Committed to enhancing operational performance through analytical thinking and teamwork. Track record of successfully completing projects while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Human Factors Engineer
Spectrum Software Technology
11.2023 - 08.2024
- Worked directly with nurses and other healthcare providers to learn about how our client’s product (an Electronic Health Record) fit into their day-to-day job activities. Conducted semi-structured interviews and administered surveys to users to understand the pain points and usability of our client’s system in context. Wrote study reports and slide-show presentations to communicate our findings to key stakeholders (the human-systems integration team at the VA healthcare system) and provide recommendations for design changes.
Human Factors Engineer
Froedtert Health
07.2022 - 10.2023
- Worked with frontline staff to understand key safety issues related to the use of medical devices and information systems in our hospital. Conducted root-cause-analysis with multidisciplinary teams to uncover how our tools and standard operating procedures contributed to safety concerns. Worked collaboratively with staff and supervisors to design solutions and mitigate risk. Presented concerns, project progress, and outcomes to senior leadership via slide-show presentation.
Advanced Patient Safety Fellow
National Center for Patient Safety
07.2021 - 06.2022
- Identified medical devices, technology, and clinical processes that posed safety risks due to unintuitive design or physical malfunction. Designed and disseminated warnings/precautions when safety hazards related to devices or equipment were identified. Performed root-cause-analysis and designed solutions with feedback from clinical staff. Redesigned elements the digital interface for safety event reporting to elicit more information.
Human Factors Intern
Medtronic Diabetes
06.2019 - 05.2020
- Helped design and facilitate usability studies for Medtronic Diabetes’ consumer medical devices. Wrote reports on study results and provided design guidance from a Human Factors perspective. Conducted task analysis, heuristic reviews, and documentation of user interfaces. Products included insulin pumps, infusion sets, infusion set inserters, and medical mobile applications.
Education
MS - Human Factors and Ergonomics
San Jose State University
01.2021
BA - Psychology
University of Wyoming
01.2017
Skills
- Usability Testing, Qualitative Analysis, Quantitative Analysis, Survey Analysis, Root-Cause Analysis, Task Analysis, Heuristic Analysis, Semi-Structured Interviews, Presentations, Report Writing
Publications
Flanagan, J., & Nathan-Roberts, D. (2019). Theories of Vigilance and the Prospect of Cognitive Restoration. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 63(1), 1639–1643. https://doi.org/10.1177/1071181319631506
Relevant Coursework
Medical Error Prevention, Human Factors, Engineering Psychology, Engineering Statistics, Interaction Design, Design and Analysis of Engineering Experiments, Cognitive Psychology, Sense and Perception
Timeline
Human Factors Engineer
Spectrum Software Technology
11.2023 - 08.2024
Human Factors Engineer
Froedtert Health
07.2022 - 10.2023
Advanced Patient Safety Fellow
National Center for Patient Safety
07.2021 - 06.2022
Human Factors Intern
Medtronic Diabetes
06.2019 - 05.2020
MS - Human Factors and Ergonomics
San Jose State University
BA - Psychology
University of Wyoming
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