Nicholas Garcia
HF/UX Researcher
Bradenton,FL
Summary
Skilled Researcher enthusiastic about supporting advancements in [Area of expertise. Passionate about increasing knowledge to drive growth and needed improvements. Ready to apply knowledge and 7 years of experience in research.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Human Factors Researcher
Texas Tech University
Lubbock, TX
8 2017 - 5 2024
- Designed, setup, ran, and analyzed research to investigate how people perceive others' action capabilities and to inform design of caregiver robots that understand when others need help
- Developed systematic review of existing literature concerning how people perceive other people's action capabilities
- Collaborated with programmer to design, test, and refine software that presents point-light displays and captures judgments of others' reaching capabilities
- Proposed implications about what information people attend to perceive others' reach capabilities and how those insights can be leveraged to design caregiver robots that understand when others need help reaching overhead objects
UX Research Intern
State Farm Insurance
Dunwoody, GA
05.2022 - 08.2022
- Evaluated customer experience for small dollar life insurance policy with goal of identifying pain points in product's quote experience and providing customer experience feedback to business associates
- Collaborated with product managers, designers, and business associates to scope project for business needs
- Implemented remote, mixed-methods research approach consisting of usability testing, in-flow tasks, open-response questions, and survey items to assess customers' understandings and perceptions of quote experience
- Presented concise report of key findings and actionable recommendations based on customer perceptions of their quote experience, and proposed mockup for improved quoting flow to business associates and leadership.
Entrepreneurial Lead
Texas Tech University
Lubbock, TX
01.2018 - 05.2018
- Served as entrepreneurial lead for team consisting of cybersecurity, computer science and human factors professionals involved in National Science Foundation's Regional I-CORPS program
- Conducted onsite/remote interviews with over 25 cybersecurity professionals to investigate tools and solutions for individual susceptibility to tailored phishing emails based on publicly available knowledge
- Analyzed feedback to summarize best practices used by cyber security professionals to protect users from phishing emails, including tools and trainings used to prevent and/or resolve cyber-attacks
- Presented team with data-driven insights and future directions regarding customer space and value proposition for tool detecting individual phishing susceptibility within organizations.
Education
Doctor of Philosophy - Experimental Psychology: Human Factors
Texas Tech University
Lubbock, Texas 08.2017 - 05.2024
Master of Arts - Experimental Psychology: Human Factors
Texas Tech University
Lubbock, Texas 08.2017 - 12.2019
Bachelor of Science - Psychology: Behavioral and Cognitive Neuroscience
University of Florida
Gainesville, FL 08.2013 - 12.2016
Skills
Experimental Design
UX/User-Centered Design
Literature Reviews
Competitive Analysis
Field Research/ Site Visits
Journey Maps/Story Boards
User Profiles/Personas
Questionnaire & Survey Design (Qualtrics, etc)
Formative and Summative Usability Testing
Remote & On-Site Testing
Heuristic Evaluation
User Interviews
Contextual Inquiries
Walkthroughs/Talkthroughs
Task/Cognitive Task Analysis
Statistical Analysis (SPSS, R)
Remote User Testing (UserTestingcom)
Low-Fi & High-Fi Prototyping (Flinto, Balsamiq, Protoio)
Coursework
- Human Factors Methodology
- Human Factors Psychology
- Cognitive Ergonomics
- Cognitive Neuroscience
- Seminar in Perception
- Seminar in Memory
- Project Management
- User Experience Research
- User Centered Design
- Experimental Design
- Multivariate Statistics
- Advanced Correlational Methods & Factor Analysis
- Group Processes
- Human Factors in Engineering and Design
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
UX Research Intern
State Farm Insurance
05.2022 - 08.2022
Entrepreneurial Lead
Texas Tech University
01.2018 - 05.2018
Doctor of Philosophy - Experimental Psychology: Human Factors
Texas Tech University
08.2017 - 05.2024
Master of Arts - Experimental Psychology: Human Factors
Texas Tech University
08.2017 - 12.2019
Bachelor of Science - Psychology: Behavioral and Cognitive Neuroscience
University of Florida
08.2013 - 12.2016
Human Factors Researcher
Texas Tech University
8 2017 - 5 2024
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