Denisea Noak
Newark
Summary
Dynamic professional with extensive experience at Dave & Buster's, excelling in employee training and leadership development. Proven track record in enhancing customer service and driving sales growth through effective communication and team supervision. Adept at analyzing performance metrics to optimize operations and foster a motivated workforce.
Overview
15
15
years of professional experience
Work History
Certified Crew Trainer
Dave & Buster's
Wayne
01.2023 - Current
- Trained supervisors on effective leadership skills such as communication, delegation, motivation.
- Conducted comprehensive training sessions for new hires on operational procedures.
- Assisted in developing interview questions for potential hires based on job requirements and qualifications needed.
- Evaluated the progress of trainees throughout the onboarding process by providing constructive feedback.
- Ensured all training activities complied with health and safety regulations.
Key Manager
Dave & Buster's
Wayne
03.2022 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
- Regularly conducted meetings with staff members to discuss progress towards goals.
- Conducted performance reviews for staff members on a regular basis.
Server
Dave & Buster's
Wayne
01.2022 - Current
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
Accountant
Dave & Buster's
Wayne
01.2021 - Current
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Managed accounts payable and receivable, improving cash flow management.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Analyzed balance sheets for mistakes and inaccuracies.
Packer Associate
Fed Ex Ground
Dover
12.2023 - 01.2025
- Operated packaging machinery efficiently, adhering to safety protocols.
- Labeled packages with shipping information such as address labels or colored stickers.
- Sealed and taped boxes securely, preparing them for shipment.
- Labeled packages and recorded items packed in preparation for shipping.
Server
Dallas BBQ Restaurant
Brooklyn
01.2010 - 08.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manager
zaros bakery
Manhattan
06.2012 - 10.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assigned work and monitored performance of project personnel.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
Associate of Science - Business Administration And Management
Tci College
Manhattan, NY04-2013
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Employee training
- Leadership development
- Customer service
- Sales analysis
- Effective communication
- POS systems
- Team leadership and supervision
Accomplishments
employees of the month numerous times
deans list
Timeline
Packer Associate
Fed Ex Ground
12.2023 - 01.2025
Certified Crew Trainer
Dave & Buster's
01.2023 - Current
Key Manager
Dave & Buster's
03.2022 - Current
Server
Dave & Buster's
01.2022 - Current
Accountant
Dave & Buster's
01.2021 - Current
Manager
zaros bakery
06.2012 - 10.2020
Server
Dallas BBQ Restaurant
01.2010 - 08.2022
Associate of Science - Business Administration And Management
Tci College
Bachelor of Science - Business Management
Colorado Technical University