Denise Brianna Schiop
Normal,IL
Summary
Proven team player with a track record of enhancing customer satisfaction through exceptional service and attention to detail. Skilled in operating complex equipment and managing high-volume orders, demonstrating excellent time management. Cultivated a loyal clientele (at every job) by consistently delivering outstanding experiences, showcasing both hard and soft skills, without compromising service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Marianos
Arlington Heights, IL
06.2021 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Bartender and Sever
Olive Garden
Bloomington, IL
09.2023 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Buffalo Wild Wings
Normal, IL
02.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Illinois State University
Normal, IL05.2026
Skills
- Time management
- Attention to detail
- Team player
- Exceptional customer service
Certification
BASSET certification
Timeline
Bartender and Sever
Olive Garden
09.2023 - 01.2025
Server
Buffalo Wild Wings
02.2023 - 05.2023
Barista
Marianos
06.2021 - Current
Illinois State University