Denise E. Morales
Bridgeview,IL
Summary
Certified pharmacy technician with a solid background in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cook County Health Hospital Systems
Chicago, Illinois
04.2013 - Current
- Promptly answer phones
- Filling and preparing Pyxis stations
- Operate FP EXP machines for unit dose distribution
- Preparing IVPB orders
- Managing medication stock
Certified Pharmacy Technician
Ingalls Memorial Hospital
Harvey, Illinois
03.2003 - 04.2013
- Promptly answers phones
- Enter, bill and fill prescriptions
- Call Dr office for refills or other prescription needs
- Call insurances for prior authorization or other third party rejections
- Prepared EMS orders for south suburban fire departments and ambulance services
- Maintained inventory ordering and returns
- Insured all inventory on shelf was in date
- Provided exceptional patient care by insuring every prescription was filled within a timely manner efficiently and that every patient was asked if they had and questions for a pharmacist to insure the importance of interaction and compliance
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Markham, Illinois
05.1995 - 06.2006
- Promptly answer phones
- Enter, bill and fill prescriptions
- Call Dr office for refills or other prescription needs
- Call insurance for prior authorization or other third party rejections
- Trained pharmacists and pharmacy technicians on intercom plus systems
- Managed and maintained invertory
- Provided excellent patient care for every customer
Skills
- Medication management
- Prescription filling
- Inventory control
- Insurance verification
- Customer service
- Team training
- Patient interaction
- Regulatory compliance
- Communication skills
- Problem solving
- Technical troubleshooting
- Order processing
- Pharmacy ethics
- Team collaboration
- Troubleshooting malfunctioning equipment
- Updating medication histories
- Pharmacy operations
- Medication preparation
- Patient counseling
- FDA and HIPAA compliance
- Quality assurance and control
- Pharmaceutical calculations
- Attention to detail
- Pharmacist support
- Multitasking and organization
- Workflow optimization
- Verbal and written communication
- Insurance confirmation
- Filling prescriptionn
- Pharmacy law compliance
- Medication safety protocols
- Inventory management
- Empathy and patience
- Drug inventory management
- Problem-solving
- Patient confidentiality
Certification
- PCTB certified 2000 to current
- IDPR Certified Pharmacy Technician licensed
Timeline
Certified Pharmacy Technician
Cook County Health Hospital Systems
04.2013 - Current
Certified Pharmacy Technician
Ingalls Memorial Hospital
03.2003 - 04.2013
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.1995 - 06.2006