Denise H. Jones

Operations Manager

Jones Lang LaSalle, JLL AT&T Account

07.1997 - Current

Managing 1.5 million square feet of critical facilities covering North East Florida, From Jacksonville, to Daytona Beach. Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times while in 27 years, never having a facility go off line.
Responsible for leading the work that supports AT&T's property management services, which includes ensuring building reliability of network spaces and customer service to multiple management levels.
Managing all utility services, waste management and landscape services for administrative offices, data centers and critical equipment buildings.
This also includes securing estimates for bill processing and payment in Corrigo Systems. Additionally, responsible for ensuring environmental health and safety standards, fire life safety and administers company policies.
Daily interaction with customers at several levels of management and provide direction to multiple third-party companies (i.e., external vendors/contractors/non- payroll workers)
Developed and maintained relationships with external vendors and suppliers while facilitating capital projects.
Supervised operations staff and kept employees compliant with company policies and procedures.
Assisted with onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

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