Denise Mrozek

• One of five commissioners who organize and exercise supervision over the Police and Fire Chief for the city of Stevens Point, WI in a public-facing role.
• Develop and implement policies.
• Adopt rules governing the internal control and management of the respective departments.
• Audit bills, claims and expenses.
• Hire Police and Fire Chief positions, if necessary handle disciplinary issues including termination of employment.
• Set goals, objectives and yearly performance reviews for Police and Fire Chiefs.

ACCOMPLISHMENTS:

• Coordinated with the City Attorney to revise the Administrative Rules and Procedures of the Stevens Point Police and Fire Commission that improved overall operations and reduce redundancies in workflow. Re-adopted by commission action in 2023.
• Developed a matrix identifying pertinent data points used in the creation of a database to support officers need for additional Information Technology staffing. City Treasurer and Mayor implemented necessary changes once data points were presented.
• Revised the platform for performance reviews ensuring Chiefs accomplishments were properly documented.
• Served in the role of Police Liaison; May 2022 - April 2023.
• Currently serving in the role of Fire Department Liaison; May 2024 to current.

• Research inquiries from personal/commercial lines claim representatives and internal investigations using best available resources for obtaining data from public records, internet searches, news sources and subscribed to databases.
• Analyze and interpret results for the claim representative/investigator.
• Conduct in-depth online research and use advanced search techniques to locate individuals' social media profiles across multiple platforms (e.g. Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube, Google, Google Maps) to gather intelligence for fraud prevention, background checks and investigative purposes.
• Maintain knowledge of privacy regulations, compliance regulations, pertinent federal and state legislation and pending legal changes.
• Knowledge of insurance industry practices and procedures, privacy regulations and data access options.
• Ability to interpret criminal charges, civil cases and bankruptcy filings.
• Payment of department bills through Workday with budget reporting.
• Assist Major Case Analysts as needed for suspected fraud activity or fraud rings.

ACCOMPLISHMENTS:

• Over the last 19 years have consistently maintained the highest level of completed database research referrals in our unit. My manager has been quoted as saying, "Denise sets the bar as to what can be accomplished when self-motivation meets the desire to exceed end-users' expectations."
• Developed a Public Records Analyst training manual which established compliance for referral requests.
• Coordinated with social media vendor, Skopenow, in testing and troubleshooting software that Sentry ultimately contracted with.
• Managed the Public Records Unit interface as part of a selected team to deliver presentations, perform extensive research, testing, develop training material, and train associates with a new software tracking system.
• Developed a matrix identifying pertinent data points to be used in the creation of a database for consideration in predictive analytics project and test mining business case.
• Instrumental in implementing changes to the format of our analysis which was adopted by management as the new standard.
• Successfully completed two-week Basic Claims Training scoring a 96.4% on final exam.
• Passed a series of four exams to earn the Associate in Insurance designation.
• Passed a series of seven exams to earn the Fraud Claim Law Specialist designation.
• Passed a series of 29 exams in Workers’ Compensation, Legal Principles, Property, Law of Automobile Claims and Coverage to earn the Senior Claim Law Associate designation.
• Designed and published “The Informant”, an electronic newsletter delivered to our entire Special Investigations Unit across the country.

• Research and develop system improvements to streamline processes.
• Research, present findings, work with vendors to test electronic payment processing.
• Policy and procedure writer.
• Website management
• Query searches of databases.
• Develop spreadsheets, word processing documents, and database applications for specific use.
• Train staff on new products and software.
• Maintain software/hardware of workstation PCs and printers.
• Lead contact for all end-user system questions/problems.
• Provide customer service for all electronic service questions/problems.
• Produce marketing databases and material.
• Backup to Accountant for ledger entries and wire transfers.

ACCOMPLISHMENTS:

• Coordinated, tested, and managed electronic payments of credit cards for Credit Union members resulting in a significant faster payment process versus the United States Postal Service.
• Served as a liaison between credit card processor and Credit Union members for questions in charges and fraud related transactions.
• Worked with vendor to test process and transaction flows for electronic statement delivery, electronic bill payment services, and internet banking.
• Designed website pages and layout with proper hyperlinks in co-creating Sentry Credit Union’s website.
• Developed, maintained and annually tested the Credit Union’s Disaster Recovery Plan.
• Developed user groups, toolbars and security for staff to work in a Windows based environment.
• Created training modules and held training session for staff on e-service products and data processing software.
• Presented cost analysis for products and services to management.