Denise Telleria
Miami,FL
Summary
Personable and dedicated with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista
Pura Vida Miami
Miami , FL
2023.02 - 2023.10
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Swim Instructor
LA Fitness
Miami , FL
2021.07 - 2023.01
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
Barista, Waitress
Le Pan Quotiden
Miami , FL
2020.12 - 2021.05
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
Smoothie Barista
MyRoots Juice Bar & Kitchen
Miami , Florida
2019.09 - 2020.10
- Greeted customers in a friendly manner and answered their questions about menu items.
- Prepared and served various types of smoothies.
- Performed opening and closing duties such as cleaning counters, restocking supplies.
Barista
Cafe Caminito
Guatemala City , Guatemala
2016.12 - 2019.08
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Waitress Trainee
Kwap Khun Kha Thai Restaurant
Guatemala City , Guatemala
2013.02 - 2016.11
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Maintained a professional attitude while working in a fast-paced environment.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Learned to properly handle cash transactions and process credit card payments.
- Followed safety protocols when handling hot plates or sharp objects.
Sales Associate
Maya Extreme Surf Shop
Guatemala City , Guatemala
2012.01 - 2013.02
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
James Madison High School
Norcross, GA2012-03
Skills
- Class Instruction
- Customer Service
- Strong leadership
- Professionalism and Punctuality
- Sales Techniques
- Point of sale systems
- Strong multitasking
- Team building
- Reliable and Responsible
Affiliations
- Book enthusiast, reading 100+ books a year.
- I want to start nursing studies next year.
- I practice minimalism on a daily basis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Phlebotomist, Future Pediatric Nurse
- Studied Photography for a year
- Modeling
Timeline
Barista
Pura Vida Miami
2023.02 - 2023.10
Swim Instructor
LA Fitness
2021.07 - 2023.01
Barista, Waitress
Le Pan Quotiden
2020.12 - 2021.05
Smoothie Barista
MyRoots Juice Bar & Kitchen
2019.09 - 2020.10
Barista
Cafe Caminito
2016.12 - 2019.08
Waitress Trainee
Kwap Khun Kha Thai Restaurant
2013.02 - 2016.11
Sales Associate
Maya Extreme Surf Shop
2012.01 - 2013.02
High School Diploma -
James Madison High School
- Certified Phlebotomist, Future Pediatric Nurse
- Studied Photography for a year
- Modeling
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