DeNisha Harris
Decatur,IL
Summary
Compassionate professional with several years of experience in settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Youth Care Worker
Hoyleton Youth & Family Services
Belleville, Illinois
05.2026 - Current
- Facilitated daily activities and personal development for youth in residential programs, enhancing their life skills and independence.
- Collaborated with multidisciplinary teams to develop customized care plans for individuals.
- Monitored behaviors and guided residents to ensure a safe and supportive environment, promoting emotional well-being.
- Documented daily observations and reported significant changes in youth behavior or mood.
- Motivated youth to complete daily chores and practice personal hygiene, fostering responsibility and self-care.
- Supervised recreational activities and facilitated workshops on self-development and employment.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Established an environment that fostered teamwork, collaboration, and ethical behavior.
Sales Associate
Speedway/7-ELEVEN
Pontoon Beach, US
06.2025 - Current
- Assisted customers with product selection and inquiries.
- Monitored sales floor for customer needs and addressed concerns promptly.
- Operated cash register and processed transactions efficiently.
- Implemented promotional displays to highlight featured products effectively.
- Collaborated with team members to enhance customer service experience.
- Maintained cleanliness and organization of the store environment.
- Stocked shelves with merchandise and ensured proper inventory levels.
Sales Associate
Gateway Security Services
St. Louis, US
03.2025 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to detect suspicious activities and hazards.
- Responded promptly to alarms and emergencies following established protocols.
- Managed access control for staff and visitors at entry points.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Facilitated positive first impressions by greeting staff, guests, vendors, and contractors upon their arrival.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
US Army
Fort Jackson, US
09.2022 - 02.2023
Customer Service Representative
Radius Global Solutions LLC
Jacksonville, US
04.2021 - 09.2022
- Resolved customer complaints with empathy and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer inquiries through various communication channels.
- Documented customer interactions in the CRM system accurately.
- Collaborated with team members to enhance service delivery processes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Delivery Driver
Amazon DSP
Fairview Heights, US
11.2020 - 01.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized and addressed customer requirements quickly to enhance satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Senior Claims Benefit Specialist
Aetna
Jacksonville, US
02.2019 - 11.2020
- Reviewed and processed complex claims using specialized software tools.
- Evaluated claims for accuracy and compliance with company policies.
- Ensured timely resolution of escalated claims issues through coordination efforts.
- Collaborated with healthcare providers to resolve claim disputes effectively.
- Assisted members in understanding their benefits and coverage options.
- Communicated with various stakeholders such as employers, government agencies, regarding claim status updates.
- Assisted in the development and implementation of new policies related to claim benefits.
- Developed forms, documents, reports, presentations, spreadsheets, and graphs for management review and analysis.
- Performed data entry tasks into computer systems related to claim information.
Team Member
Planet Fitness
Jacksonville, US
02.2017 - 05.2017
- Addressed needs of fitness center members and clients to ensure satisfaction during each visit.
- Assisted members with inquiries and provided support to enhance their experience.
- Performed daily and nightly cleaning of fitness center equipment to maintain a safe and welcoming environment.
Cashier/Customer Service
Dollar General
Fairview Heights, US
06.2016 - 09.2016
- Served customers as cashier, stocker, and greeter, enhancing their shopping experience.
- Assisted customers with inquiries and store navigation, ensuring satisfaction.
- Resolved customer issues and processed store returns, maintaining positive relationships.
- Daily cash handling and deposits and customer refunds.
Cleaner/Housekeeper
A-1 Cleaning Services
Fairview Heights, US
03.2013 - 09.2016
- Performed daily cleaning tasks in residential and commercial spaces.
- Utilized specialized cleaning equipment to maintain hygiene standards.
- Ensured proper sanitation in kitchens and restrooms.
- Conducted regular inspections to uphold cleanliness and safety protocols.
- Ensured proper disposal of trash bags to maintain cleanliness. to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Child Care
Jacksonville, US
01.2011 - 09.2016
- Supported development of individualized child care plans to meet each child's needs.
- Maintained detailed daily records of child care tasks, including feeding schedules, nap times, and diaper changes, to track children's routines.
- Communicated policies and procedures of child care center to parents to ensure understanding and compliance.
- Ensured compliance with state laws related to child care licensing regulations.
- Maintained up-to-date knowledge of relevant legal requirements related to child care operations.
- Performed light housekeeping duties related to child care such as laundry and meal preparation.
Crew Member
Cold Stone Creamery
01.2014 - 11.2015
- Prepared and served ice cream orders to customers efficiently.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of workstations throughout shifts.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Collaborated with team members to ensure smooth store operations.
- Assisted in training new crew members on service techniques.
- Operated equipment for mixing, blending, and serving ice cream products.
- Organized and restocked supplies to support operations and team productivity.
Education
High School Diploma -
Belleville High School
Belleville, IL05-2015
Skills
- Care planning
- Crisis management
- Behavior intervention
- Behavior management
- Youth advocacy
- Educational support
- Youth interviews
- Life skills
- Documentation tools
- Record keeping
- File management
- Safety compliance
- Risk assessment
- Resource allocation
- Time management
- Team collaboration
- Customer engagement
- Effective communication
- Problem solving
- Creative expression
- Substance awareness
- Environment safety
- Family engagement
- Goal setting
- Multitasking
- File management
- Risk assessment
Certification
- Driver's License
- Guard Card
- Certified Coding Associate
- Firearms License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Youth Care Worker
Hoyleton Youth & Family Services
05.2026 - Current
Sales Associate
Speedway/7-ELEVEN
06.2025 - Current
Sales Associate
Gateway Security Services
03.2025 - Current
US Army
09.2022 - 02.2023
Customer Service Representative
Radius Global Solutions LLC
04.2021 - 09.2022
Delivery Driver
Amazon DSP
11.2020 - 01.2021
Senior Claims Benefit Specialist
Aetna
02.2019 - 11.2020
Team Member
Planet Fitness
02.2017 - 05.2017
Cashier/Customer Service
Dollar General
06.2016 - 09.2016
Crew Member
Cold Stone Creamery
01.2014 - 11.2015
Cleaner/Housekeeper
A-1 Cleaning Services
03.2013 - 09.2016
Child Care
01.2011 - 09.2016
High School Diploma -
Belleville High School