Summary
Work History
Education
Skills
Timeline
Generic

Denisha Jackson

Dover,DE

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Teacher

Kind Kids Early Learning Center
Dover, DE
08 2022 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Customer Service Representative

Blue Cross Blue Shield
Work From Home
10 2021 - 07 2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Direct Support Professional

Mosaic
Newark, DE
10 2019 - 10 2021
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Education

Diploma -

Neptune High School
06.2014

Diploma - Medical Office Assistant

Bryant and Stratton College
04.2023

Certification - Medical Assistant

Stepful
09.2024

Skills

  • Child development
  • Lesson Planning
  • Differentiated instruction
  • Student engagement
  • Special Needs Students
  • Special education
  • Care plan assessment
  • Patient care
  • EMR / EHR
  • First aid and safety
  • Medication Administration
  • State regulations knowledge
  • Progress documentation
  • First Aid/CPR
  • Teamwork and Collaboration
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking Abilities
  • Dependable and Responsible
  • Active Listening

Timeline

Teacher

Kind Kids Early Learning Center
08 2022 - Current

Customer Service Representative

Blue Cross Blue Shield
10 2021 - 07 2022

Direct Support Professional

Mosaic
10 2019 - 10 2021

Diploma -

Neptune High School

Diploma - Medical Office Assistant

Bryant and Stratton College

Certification - Medical Assistant

Stepful
Denisha Jackson